"Complications, but problems solved"

I’ve had a pretty bad experience with this company in terms of billing - the billing proceeded past the end of the agreement and I got charged for a service I didn’t receive.

However, they went to great lengths to sort out this problem and help me process the cancellation and refund correctly. Moreover, their services have been good. Therefore, despite the difficulties I’ve had with them, I would recommend using them.

"Great service in Difficult Situation"

I had trouble locating a Fed Ex that was received in a local office. The customer service team (Lau Garza) was able to track down and find this package quickly and responsibly, after the local office said it wasn't there. They cared about my concerns, were polite and handled it so well. Five Stars! Thank you Lau Garza!

"Alliance virtual office review"

The Fayetteville, NC Alliance virtual office is unprofessional and irresponsible. I would not take your business there. They have one lady that runs the show, if she is off (forget your mail) and they only notify you when they remember. This has been a horrible experience as they will not cancel your subscription if you are unsatisfied with services. Needless to say, I will be cancelling after my subscription and taking business elsewhere.

"Jesus Salas was very helpful when I…"

Jesus Salas was very helpful when I changed contact person information. The process was simple and completed efficiently.

"A1 Service! "

The customer service and products are superb and working with Cassandra and Kath makes everything seamless. They will definitely continue to get my business!

"Samuel Garcia was a fantastic help when…"

Samuel Garcia was a fantastic help when going through some automatic system mishaps. I recommend anyone using this services to call the number mentioned in the communications with Alliance and ask for help over the phone vs email. I found it an easier way to resolve things.

"Virtual alliance did not contact me…"

Virtual alliance did not contact me after sending review, they said they would, never heard from them. I am not issued any refund for recurring charges of unknown office that was set up years ago

"Poor service and harm"

Our non-profit corporation punctually paid a year's rent until January 31st. 2025, I had arranged with the company Alliance Virtual to pick up the mail on January 31st, the day that I had paid up to. They told me that I could go until 5pm that day and I arrived at approximately 1pm, however the receptionist informed me that the mail that had arrived during the last month had been returned to the postal opffice.
Then a man came out (I believe he is the office manager) and the only thing he did was to reaffirm what had been done, that is, that the mail that had arrived for our non-profit corporation and for which we had paid up to that day to Alliance Virtual, had been returned to the postal office, not caring about the damage that this could cause. The manager mentioned that this was the company policy and maintained his illogical position even though he knew that we had paid until the end of the day, however, they suspended the services that we had paid for without notifying us despite having paid for them in advance on December 31 and despite the fact that I had agreed with the office to go pick up the mail that day.
Not only did they suspend the paid services but they did not care about harming us and the worst thing is that they have staff serving us who did not even apologize or offer to correct the error. I hope that the executives correct this staff member.

"Bad business experience multiple times over."

I started alliance virtual office and within days knew it wasn’t what I needed. Even though it was just a day or 2 they refused to stop my virtual office agreement and made me pay for 6 months. They said this was their policy. So I said cancel at end of agreement. I got an email yesterday notifying I would be charged for the 7th month. I told them I tried to cancel at the beginning and had to wait till the end of the agreement so I cancelled then. The person on the phone Jesus Salas said they never put in the cancellation so I have to give 30 days notice so I am now paying 7 months when I attempted to cancel immidiately. He told me it was policy which I heard before. I told him that I will leave a review of my experience and he said go ahead. They just want to capture your money as long as they can. Buyer Beware.

"Ramiro and Felipe are 2 names of…"

Ramiro and Felipe are 2 names of employees that has made a mark on me. They have been patient and explained everything thoroughly. Alliance Virtual office has been easy to use and I loved that.