"Beware. This company has gone bust"

This company has gone bust. Companies house shows the company as being insolvent and winding up. Website still looks like it's active and taking orders. Beware.

"Brilliant"

Brilliant. I ordered a log basket and was delighted with it. Great quality and large enough to hold lots of logs to keep us cozy over the cold days. Fast delivery as well. I will probably order another one. Highly recommended.

"Avoid"

Avoid.
Paid £10 next day delivery only to have the parcel not arrive. I contacted them the same day to inform them of this- they replied and stated it was out for delivery and would arrive that day. It did not.

When it showed up it was in a box as big as a suitcase for the tiniest part. No bubble wrap or protective packaging. Part was scratched and damaged.
I returned this, no apology from the company. Could not care less. Asked for photos prior to allowing return like I was making this up.
I would not order again.

"Thumbs up from me"

Having read previous reviews I was a little concerned that my order would be delivered complete and on time.

It arrived in a couple of days and was complete. I had reason to call them a couple of times, never had any issue getting through and the person I spoke to each time was friendly and helpful.

Finally, delivery was made by Pallet Force and they were great also.........very courteous and friendly driver.

"Been waiting over a month for an order…"

Been waiting over a month for an order placed online, can't call them direct and had not a single email or any info from them.
Terrible service, don't use these cowboys

"Absolutely terrible service"

Absolutely terrible service, half my order turned up within a week. The other half was promised early next week, every week for three weeks so far. Still not received my order. Nobody reply’s to emails and nobody answers the telephone.
Avoid! 😠

"NICK MAXWELL 5 Stars"

Having ordered a multi-fuel burner and associated flue parts from this company last year, I contacted them a few days ago. I had encountered a small issue with the ash grate mechanism and required some spare parts. I spoke with Nick MAXWELL who patiently listened to my dilemma. I was then assured that the spare parts would be located and sent via DPD that day. True to his word, the DPD package arrived the following day.
A first class company with employees that genuinely care about customers and their requirements, including post purchase. I wouldn't use any other company.

"Great company to deal with"

Great company to deal with. Efficient, knowledgeable staff . Any issues dealt with straight away. Quality products. All flues are not the same . Always buy open ended twin wall! Some companies sell closed ended and not Hetas approved. This company only sells the best!