"BUYER BEWARE..."

BUYER BEWARE! this company has shocking customer service going by my experience and dozens of other unhappy customers in these reviews, my item has a genuine fault and they didn’t want to know about it because the purchase has only 7 days warranty!!!
Go to reputable websites like temple and Webster who are outstanding. STAY AWAY FROM THIS COMPANY.

"Companies live or die by their customer…..."

Companies live or die by their customer service decisions. This company attempted to take the route of customer shaming; making me feel as though I was being unreasonable about my complaint. I am pleased others have expressed similar disgust about their experiences. I feel vindicated.
It seems only right that they have ceased trading.

"Well after waiting three months for my …disappointed customer..."

Well after waiting three months for my Barcelon chair and ottoman I tried to contact vita interiors since February I have emailed every email address and telephoned day after day asking for Rory or anybody in fact to get in touch with me unfortunately I have had no response what so ever,so if your going to perchase anything from vita interiors please be aware there is no after sales service as far as I am aware,one very disappointed customer,

"Do not order from this company..."

I made an order to Vita Interiors in early January . I paid up front for 2 Hans Wenger style chairs and an Eileen Grey side table . Delivery was very good , the items arriving just days after my order . Unfortunately when I opened up the boxes I was rather disappointed to find that the chairs were not matching ( 2 different colours ) and the table was just a frame without its glass top !
I have sent numerous emails and made many telephones calls , all have been unanswered !
I used this company because a friend recommended them to me , I now wish that I had researched this company more before I made my order .

"Company no longer trading..."

I've spent almost a year trying to claim my refund. This company have been reported to Trading Standards, have refused to respond to any emails/phone calls and I am not trying to retrieve my money through the small claims court.
When I spoke to the CAB they told me that Vita Interiors are no longer trading and have closed the business. The phone number has also been cut off.

"Initial sceptic, from all these bad reviews, but converted!..."

As u know mostly only unhappy pepople comment on their experiences, so really wanted to give this company a half decent review...

Didn't receive an order confirmation email, so initally concerned, but after a few days they returned my emails and the 2 chairs turned up on time and in perfect condition.

Great price, great lead time and great product...very happy.

Lee Smith
Herts

"ANNOYED!!!!! and the worst service I have ever received..."

So I ordered my chair around the beginning of October 2016!!!!! was told 8-10 weeks and nothing!!!
Then was told 12 weeks - still nothing and finally got told in the middle of January to pay the rest of my bill and it would be delivered next week - i asked for some form of compensation for the wait and heard nothing!!!
Finally after dozens of phone calls (none of which were answered) and numerous emails (none of which i have received a response) I asked for a refund on my deposit!!!
It is now the middle of March 2017 - well over 5 months and all i want is my deposit back - Im gonna blow and this is just completely unacceptable.
I have worked within retail for well over 25 years and this is just not on.

If anyone knows of Rory Mcalpine (its easy to find out from google!!!)
then please let him know that he needs to sort this out for me and the others!!!

"Gone out of business?..."

I ordered a chair from Vita Interiors on 30 December and paid a deposit with an estimated 83 day delivery lead time. Fortunately I didn't have to pay the full amount as I have had no contact from them and they do not respond to emails or take phone calls. I did manage to get through once on the phone and was assured the order was going through but then I have heard nothing since and the long lead time is now almost up. There has been a 'everything must go' sale on their website and the chair I ordered no is longer listed so I assume they have gone out of business but I cant find any information about it. I am posting this as I saw another review with a similar problem.

"BEWARE - GONE BUST? Paid for set of chairs 20 January. No delivery, no response to any emails/calls, phone number on website withdrawn...."

Bruce Bourne 07968818779 if you have any info or want to contact me.

"Fantastic in every way!..."

I recently purchased a Hans J. Wegner style armchair from Vita Interiors. At first I was disappointed by the long delivery date, however it was so worth waiting for. I am so happy I chose this supplier over others I found offering similar price products.
The quality of the chair is fantastic, it is absolutely perfect in every way.
The quality of the customer service is fantastic, my emails were answered promptly and personally.
Delivery was fantastic, driver was both on time, polite and helpful.
They said it would be 3 months and it was about 3 months delivery.

I am so pleased that I chose this company when searching for the Wegner style chair, I feel it's always a risk buying unseen, however I can say from my heart, with Vita, it was a risk that has paid off and was worth taking.