"Rude, unhelpful staff"

I was referred to this company because my primary insurance provider does not offer special event liability insurance. I went through their online quote and application tools, which were pretty straightforward and helpful, but before I purchased the policy, I had a few questions that weren't answered by the online process. I called the customer service line and got someone's voicemail, so I left a message. Several days later, no one had returned my call, so I called again and had to leave another message. Once again, several days passed and no one got back to me. I then sent an email indicating I hadn't heard back from anyone after my two voicemails and explaining my questions. I received a prompt but curt response that was about two sentences long, did not apologize for the lack of follow-up, and did not fully answer my questions. After that experience, I strongly considered going with a different company for special event insurance, but unfortunately I was not able to find another one that offered the extent of coverage we needed for the same price. Our event hasn't happened yet, and hopefully nothing will go wrong because I really don't trust this company to handle any claims--or anything customer-service-related for that matter--with care and professionalism.

"Last minute surprise charge??"

Got a quote, all was well with the world, I was pleased with the service and price. Day of event, went to pay and was surprised to be forced to pay a large "membership fee" that I hadn't planned on!! This is totally unacceptable, and caused me great inconvenience as I had not budgeted for the extra expense!
What did I become a member of? No phone number to call, no way to not pay it.
Bad form, event insurance now.

"Easy to use"

All the steps were laid out and someone contacted us to make sure we did a step correctly. Thank you for helping us with our wedding insurance.

"Life savers"

EIN is the best. Quick turn around and corrects my mistakes quickly.
Thank you Sara!!

"Online experience and Membership discussion"

The first time I purchased event insurance, I was told that that the membership fee was a one time fee. That changed on the next year. Why do you call it a membership fee. What do members receive for the fee

Why is there no option to pay by bank check when applying online. When completed early enough I would expect to receive my insurance after you receive the proper funds.

I have the same event each year, why could I not duplicate my previous event with minor changes?

"Quick and Easy"

I needed insurance for an event I was hosting at Lewis and Clark College, and Event Insurance Now was quick, easy, and far less expensive than Mercer, the company LC refers to event coordinators looking for insurance. My only complaint is that on the e-receipt I received, the word receipt was spelled incorrectly, big and bold, as RECIEPT. Kind of bad form. Otherwise, very happy.

"Easy to understand!"

This was the only website that used language easily understood by those not in the insurance business.

"Getting insured with ease"

My first time applying online for insurance. It was easy to follow and an ease to obtain the document needed for my show.

Highly recommend this insurance company. AAA++

"First time event"

They make it more easier and stress free to get your event insurance. I would recommend it and I'll be letting others know about it.

"Great Online Insurance Service for Crab Feed Fundraiser"

Simple, straight forward service. 95% online or via email. Timely customer service and follow through. The only challenge was trying to reach someone by phone.