"Fisks London is the most professional…"

Fisks London is the most professional letting company I ever worked with. Highly recommended.

"Very unprofessional"

Was trying to rent through Fisks Canary Wharf. Had to negotiate as another tenant was also interested in the property, which i totally understand. I was then informed my offer was accepted and asked to make a deposit which I did. Couple of hours after signing the deposit, I was told the other tenant’s offer had been accepted. I just fail to understand how unprofessional can this agency be that after taking my deposit, they continue to make that property available.

Also, when the property agent asked me to deposit one week rent to secure the property, he asked me to also deposit the 5 weeks rent as soon as possible. When asked why I should this, he told me to make sure I don’t walk away from the propriety. I told him that’s why tenants are asked to pay 1 week deposit and the landlord doesn’t pay a penny! They did finally come to senses and agreed to not put the deposit before moving in. But look at the approach they want to take. What about commitment from the landlord.

Also seems unfair that tenants deposit is gone if the tenants withdraw the offer after making the deposit but no such penalty for landlord.

Very unhappy with the professional approach of the company.

Further to the response below from Fisks, I would like to add few thoughts.

If it’s true that you can hide review below 3 stars, that’s a real shame as it defeats the purpose of this platform. It’s not for you but Trustpilot to fix it. It’s like choosing only reviews someone likes. As you would appreciate, there are other ways to provide feedback, not just trustpilot.

Furthermore, at no point I was told that any other offer has been accepted by the landlord. I was also never informed that the other tenant had made a deposit. I also don’t believe it’s true. If an offer was accepted by the landlord and a deposit made, what did you continue to negotiate with me and why wasn’t I informed earlier. I was always told the other party has increased his offer price and that landlord is reviewing both offers. Why would you bring this up only now - seems fishy to me.

I would also like to clarify that I am okay to not have the property. What I am disappointed with is your professionalism which I think isn’t great. I have taken a screenshot just in case you choose to hide this later.

"Great experience with Fisks"

Amazing experience with James and his team at Fisks. Have rented flats with Fisks for years with great service, but when selling the property, they really came into their own and helped handle all the ins and outs of a property sale - and managed to navigate the process for me clearly and concisely.

"Rental Home Search"

We found the three different staff members that we dealt during the finding of our new rental home professional and good to deal with.

No hesitation to use them again!

"Couldn’t have been more helpful"

The team couldn’t do enough from start to finish

"Professional and Reliable Team"

The Fisks team helped me rent out my flat in London and are actively managing the rental. The team is professional and proactive. Getting my flat rented was seamless. They organised viewings, took professional photos of my flat, wrote the tenancy agreement and helped me procure the necessary paperwork that was needed. They have been quick to respond to any queries. I can highly recommend the Fisks team!

"James and the Fisk team did an amazing job!"

James and the Fisk team did an amazing job for us! They handled what was quite a complex set of requirements in challenging brexit times - James provided facts, valuable insights and advice throughout the process of managing a dual track of sale vs rental of our 3 bed riverfront apartment and got us a great result at the end. James was incredibly patient, but equally was not shy of challenging and advising us in the right way. We strong recommend James and Fisk.

"everything was arranged very quickly…"

everything was arranged very quickly (apart from references, but this is the referencing company's fault not Fisks'). I was very happy with it.

"Professional, Trustworthy and understand client needs"

I have been doing business with Fisks since 2008, earlier as a tenant and now as a landlord. They are all very professional, friendly and trustworthy. They understand client needs very well and provide solutions accordingly. Overall very satisfied with Fisks!

"Great team, trustworthy, highly recommend"

The team at Fisks have managed our properties for a long time now, they do a great job, the people know their business, are very friendly but will be straight up honest with you also. You also get to deal with the same people because their staff turnover seems very low, at least with the people we work with they've been looking after us for years. The team there really make a good fist of it on our behalf and are a fair bunch of nice people, I would recommend highly.