"Worst Wholesale Process Ever !! "

Speaking from wholesale department side issues, i'm a broker in business for over 22 years, and i have to say they are the worst in communicating, processing, and getting loans approved and closed.. Have been signed up with them for years and finally submitted my 1st file, worst mistake i made .. soon as i close and fund this loan, i will ask them to Terminate my approval to make 100% sure i don't submit another file to them ..

"Failure to pay home insurance policy…"

Failure to pay home insurance policy through mortgage with PennyMac. Subsequently, insurance carrier dropped us for missed payment. Home owner insurance policy will not re-new policy and currently can't find any other carrier to cover us. PennyMac offered to get us THEIR policy for a $1000 more just for the structure and land. They take responsibility for the missed payment but it's like pulling teeth to get through. Any follow-up call I make shows no record of the previous call. I feel helpless with this.

"Stolen house and mortgage. "

I cannot stress enough, how this company has done nothing for me. I have called repeatedly, to inform them the man Alberto David Slafman, owner of Cannan reality in Philadelphia, on Frankford avenue. Was supposed to sell my house in August of 2023. He put people in the home, and basically had them squat in the home, then he still has my name Joseph Victor Ravenna on the house and mortgage still, almost a year later. In the mean time, I have been homeless and living out of my van since. I don't know who to report to in this matter, as I have tried over and over, and I am not the first person he has done this to, and, will not be the last. I have called everyone and their mother, although, thisan has all my information, including lending me a phone of his. Which my email was synced to his on the phone. Now I'm pretty sure he controls every Gmail I have made, and I mean I have been through at least 10 phones and emails which he seems or someone seems to get into every one of them. He supposedly helped by putting me in a trap house in Kensington, Philadelphia. Where the residing people were victims of his. Frank, who I met passing out flyers for David. Was basically going to lure me down the basement and put a bullet in the back of my head. Fearing for my life, I packed up and after 45 years of living in Philly, I moved away. Now a year later this man is still getting away with what he did, and there is nothing I can do about it. Also, since he did not make any payments on time, my credit is shot, and I cant even get a new place to live. Anyone, I mean anyone, have any suggestions on what to do, please email me at Ravenna.joerav007 at Gmail
before I just break down and go back to Philly and commit a murder of my own. Lost in Las Vegas, Nevada. Someone please HELP ME!

"Do research before dealing with pennymac"

Website states directions on how to go about doing things when you follow those steps representatives on the phone tell you it’s done incorrectly, then when you try to fix it every other rep you talk to always has something else to add stating it was done incorrectly. Poor directions on the website and poor training on all the reps due to them having different instructions each time. You get no where with this company takes weeks to correct anything or be able to get one issue solved.

"I wish I could give them a 0"

I wish I could give them a 0. First let me start with they do everything in their power to not let you cancel your escrow account. They have had my home almost go into foreclosure due to nonpayment for property tax last year. Then this year I receive an email from my homeowner's insurance company stating my insurance is about to be cancel due to nonpayment. The customer service is horrible you can't understand the rep. and the supervisor refuses to speak with customers. I HATE MY MORTGAGE WAS SOLD TO THIS COMPAYNY. AVOID BY ALL COST. WISH I COULD REFINANCE JUST TO GET AWAY FROM THIS HORRIBLE MORTGAGE COMPANY...

"If I could add no stars I would."

If I could add no stars, I would. I made a pre-payment on my loan, only to have PennyMac still make the original payment even though auto pay was said to be delayed until the next month. Of course, their phone system is archaic and you can't talk to a human. And, their messaging system is a constant "spinning wheel of death," never allowing fixing a problem.

Absolute dog "poop" company.

"Worst company ever"

Worst company ever. They want you to go paperless to save them money. When your loan amount t changes by $11 they put it on the website in your messaging folder and don't tell you they did it. Then you start getting charged $90+ a month in late charges and don't try and call you for a minimum of 3 months! Why is it so hard to call their customer who has been in good standing for over 10 years to let them know what is going on. POS company. Run from them.

"Avoid PennyMac at all costs"

Avoid PennyMac at all costs! Their assumption department is atrocious and their customer service is even worse. I've never been so frustrated in my life until I tried selling my home. They are completely incompetent and clearly don't care about their customers. I've been trying to sell my house for months, and despite knowing that I'm no longer living there, they continue to drag out the process, forcing me to keep paying. What is wrong with you, PennyMac? Your unprofessionalism is staggering. I will never deal with this lender again!

"PennyMac is incompetent"

Do everything in your power to not have them in charge of your escrow. They can't handle escrows competently. They have people who can't explain them, who explain them tell you what needs to get done only to turn around and it be something else. I HAVE NO FAITH IN THE COMPETENCE OF PENNYMAC. Do yourself a favor pay the mortgage money only through them and eliminate them being in charge of anything but collecting your loan (only) payment. I can tell you this because the number of people involved, the number of verifications, adjustments and explanations to get to close and then 5 days later the information they provided and action they took was incorrect. Constantly being told stuff that was not correct and the next person inline doesn't know what was done even though what was done is what they stated to do and or had done already. I would not have anything to do with this organization if I had a choice and I will do everything in my power to remove them from any escrow involvement. I would highly recommend everyone do the same. They are slow, don't communicate well, are incorrect, do things that are not right, tell you to do stuff, you listen then another person states something different which causes more delays. It's been ridiculous. There own teams do not work well together, they can't provide details and when they do they are not correct and in the end nothing gets done correctly because of incompetence. They cannot be trusted. Seriously. You will have to do everything yourself anyway (make sure you take notes and/or record their conversations) and it will be twice as frustrating having Pennymac in the middle. Just another dipshit middleman to screw up more things in an ongoing basis. Trust me

"Mismanaged escrow, tacked on charges, no (no, zero, zip)customer service"

Mismanaged my escrow account, didn’t pay my insurance, claimed they had, were unresponsive to calls from us OR the insurance agency, sent the payment late, discovered they had sent it to the wrong address, the insurance company is charging us a fee and Pennymac is raising our escrow payment for a series of questionable added “services” which were not in the original agreement with the original lender.