"I had an hour long consultation that…"

I had an hour long consultation that went poorly. The trainer had me fill out a FAQ form prior to this meeting. I don`t feel that he understood my situation and he developed some misconceptions about my situation. When I tried to correct them he doubled down and would not listen to me and insisted that his thoughts were correct. I felt that his suggestions were borderline dangerous for me to do. So I abruptly ended the conversation.

"Terrible refund/finance related issues"

They mistakenly went through with a auto renewal of my plan when I requested them for account termination, and its been 6 months since they said they would give me a refund, but nothing has come through. Terrible response from the company. Would not recommend.

"This place is a total SCAM"

This place is a total SCAM. RUN! they will charge your credit card, the trainer flakes out on you, then they wont return your money!

"Poor Customer Service and Unauthorized Monthly Billing"

My son was getting ready to join the army and asked me for a fitness trainer last January. I reached out to Svetness and made a six-month contract. I was told that the contract was only for six months and that if we needed to continue, we could call them back to either go month-to-month or set up another contract. The contract was online, and I regret not keeping a copy of it.

By June, I thought our contract was finished. However, I found a $320 charge on my July credit card statement. It took me a few days to speak with someone from their company, and I was informed that they had switched us to a monthly plan without our permission. I asked to speak with a supervisor, but that was two weeks ago. Since then, I have called the company main office ten times, left messages, texted, and emailed their agent, Greg Peter, who contracted with us in my city, but I have received no response at all. They didn’t even provide my son with the July training that they charged us for. I am still trying to talk with someone to get the contract stopped.

Please be careful when choosing which company to deal with.

"Poor Customer Care"

My trainer has been amazing! But the company has definitely not met the mark. After signing up and paying in full (in advance) I was charged an additional $1k after reaching out a month in advance yo speak to a representative about my remaining sessions due to injury. They were communicating with me when they believed I would continue but as soon as I indicated injury then went dark. One month passed before I heard back from them and I only received a bill. When I called to speak with a representative they did very little to support my remaining 50+ sessions and reimbursement of their additional charges. I’m so disappointed with Svetness for their lack of empathy and care for their customers. I would recommend not using them based on their poor communication and contracted terms.