"Buy a DJI, not a GoPro"

Following a chat discussion with customer service, I sent back my defective GoPro. 10 days later, no news. I recontact customer service, who tells me that the GoPro has arrived and that I should have news within 24 hours. No news. I call back 2 days later, same scenario, they should contact me back, the GoPro is there, then nothing. I call back 2 days later, they tell me that the returned package arrived empty. On my side, I have proof that I sent the GoPro because the weight noted by UPS is 300g. This customer service person even closed the chat without giving me time to respond, also telling me that they would contact me back. My partner called again, and the person on the phone even insinuated that we were trying to commit fraud, while since early August I have been struggling on GoPro forum and on the French GoPro Facebook group to find a solution to my problem, which initially was a simple SD card issue that turned into "you must send it back."

Is there anyone competent and efficient at GoPro who can solve my problem quickly? It was supposed to be my birthday gift for traveling, it crashed after 2 days on the trip, and I am desperate to have to leave again without a camera.

"Customer service is terrible"

Customer service is terrible. They do not help. Sub par service

"I would give o stars if I could"

I would give o stars if I could, bought a go pro Christmas 22, was faulty, spent hours trying to het hold of someone, days...eventually did, arranged for it to be sent back and a replacement sent, sent it back in Nov 23, still waiting!!! Every time I leave message for call back they say they will be approx 5 mins, always call next day when at work, have spent approx £600 on go pro and accessories, disgusted to say the least doesnt seem to be any way to escalate to an ombudsmen or something as they are overseas, feel robbed, avoid at all costs unless you want to throw your money down the drain, I believed them to be a reputable company

"Terrible customer service concerning…"

Terrible customer service concerning subscription which automatically renews, no cooling off period!

"USELESS SOFTWARE - JUNK"

The most useless device I have ever had the displeasure of using. The actual hardware is ok but the software has been designed by primary school kids with no logic, structure or thought for the end user.

Now smashed and in the bin because it has stolen far too much of my time and I am far better off without it.

"GoPro? More like NoPro."

By far, GoPro has the WORST customer service I can honestly say that I have EVER experienced. They take, no steal, renewal fees for an account that has NEVER BEEN USED and refuse to give a refund OR the offer of transferring the 'unused' renewal to an account currently in use. Shocking, dreadful, unhelpful and money grabbing are just a few words i would use.
A word of warning to all.... CANCEL your auto renewal before you lose it for ever or better still - cancel it forever.

"Unable to buy a GoPro"

Tried to buy a camera, got 3 different prices from their website and eventually managed to get a price. Tried to buy it and refused, asked for a callback they quoted 16 minutes hour and a half later requested another callback and they finally called Couldn't tell me what was wrong and couldn't take the order over the phone. Eventually got an email suggesting payment refused. So tried again with PayPal, exactly the same. Lousy company and customer service
Every cloud has a silver lining, found a company in Wales called Olfi. Same quality cameras, 1/2 the price and easy to do business with

"Gopro one of the worse customer service…"

Gopro one of the worse customer service if you can call it that. Wanted to
Return my unused Gopro they sent me the return documents and GoPro
Sent back the camera. When I challenged them about it they told me by email they do not have control over UPS. They put the phone down on me twice and did not return my call. I sent the Gopro to them again this week, just to see that the Gopro will be returned to me again. So I will be taking action under the sales and goods act and get the bank to take action.

"Crap Customer service"

Crap Customer service
I bught a helmet mount accesoriy and a part was missing.
Normally a company will send a replacement but not gopro. They want a photograph of the missing part???.
Remember this is simply the sliding quick release clamp you screw a camera to. Apparently according to the untrained moron I spoke to it has a magnet in it.
Apalling

"Terrible service"

Terrible service. Customer service does not exist. Go pro will take your money and run. Terrible web site.options to get through are there, however No real way of getting through. Chat service is a digital disgrace. Call back service is a waste of time.
I strongly advise anyone looking for GoPro products to avoid dealing with GoPro directly.
They do not have the means or the Interest to provide the service required.
Avoid Avoid