"Had an issue with my account"

Had an issue with my account, which was sorted very quickly by Tyler.

"Unjustified Direct Debit Increases - Money Grabbers"

I stayed with them using the debacle over the massive Direct Debit increase. Today I called and to update my reading, as a result i owe £45.

Despite this £45 accruing over a 10 month period they wished to jump up DD from £75 to £105 per month (this is with me settling the debit today ). I own a 2 bed flat and live on my own, totally ridiculous amount to pay for electric.

I also don't want to create a massive credit balance as i have the feeling that the company will do bust soon.

When i questioned the new DD i was told that each meter has a average consumption set my the regulator and that is what they are basing the DD on

All seems like a money grab.....avoid people

"I had the wonderful pleasure of Dealing…Nadeem"

I had the wonderful pleasure of Dealing with Nadeem who was so corteous and Kind and very professional, a real pleasure.

"Service On Chat"

Thank you Farha! Very helpful and efficient service. Farha helped me to easily close my account on the property I moved out from. Very good company, easy and simple to deal with. Many thanks!

"Had an issue logging in"

Had an issue logging in. Was told by online chat they'd fix it but didn't.
When I came to try to give meter readings a month later, I tried online chat again. She made me wait 3 + 4 + 2 + 3 minutes between responses (mine were instant). I can only imagine she was chatting to multiple customers at the same time. This is really rude in my opinion as does not make the customer feel valued at all. The only reason they got 2 stars is at least this time they got my log in working so hopefully next month no online chat will be required.

"Awful company"

Awful company, dreadful service. Avoid at all costs. They hiked prices three times within a couple of months of joining, over hiked my dd and now are takes over two months to refund my credit balance. I suspect they will go bust soon. Good riddance.

"Eco 7 Energy took £120 more than I owed"

I posted yesterday about Economy 7 Energy taking £120 more than the agreed direct debit. They wanted my account number so they could sort out their problem.
My account number is E7E0119295. I'm waiting ....

"I'm truly conflicted here"

I'm truly conflicted here. They offer the best deal. Cheapest energy for my usage rate (and I run an electric car so I use a TON!). This should qualify them for 5 stars. However, Economy Seven just seem determined to lose all this goodwill.

Firstly, shortly after I signed up with them, they changed the rates to pay more in the winter and less in the summer. I mean switchover date hadn't even arrived yet and they're already mucking it around!

I could handle that though, I mean I wasn't really worse off, though I can see how it might cause problems with some peoples careful financial planning. They have changed strategy on that.

Then when the direct debits started being drawn, they only take a fraction of what they should and what they told me they would. So instead of £180 (ish), they draw £13.00 (ish)! Every time I email them about it, they fiddle with the numbers but it is still WAAAAAAAAAY under what I am using. I mean it's still not much more than 10% of what they know I am using and what I predicted at the start.

Now I'm as happy as anyone to get an amazing deal, but I know it won't last and there is a shedload of chickens running around in a field somewhere looking for a place to come home and roost.

Right now I am running up a huge deficit with them and despite all my best efforts, they just don't listen and correct my payments. I don't want to fall behind like this, but what can I do?

I can see in the future I am going to end up with a MASSIVE payment to make and they're probably going to say that it's my fault. I'm putting money aside for it, but is the cheapest deal on the market really worth all this hassle?

What would you do?

Update: Just noticed, the last payment has been increased to a level that I have suggested, which is above my usage, but will hopefully bring the deficit down over the next few months. Maybe there are signs they are turning the corner. Their website has been completely redesigned as well!

"Spoke with Joseph"

Spoke with Joseph, who understood what I wanted, and managed to switch my tariff quite simply. Good job.

"Once upon a time there was a company…"

Once upon a time there was a company called Economy7 who then changed mysteriously into Fischer Energy and then....Foxglove !
Confused ? eh ? Well surprise surprise , so was I....

It all started very well..... AND THEN ! it came up with the amazing (NOT) idea of messing around with our direct debits.. allegedly supposedly HELPING US !
Really? Well the rest is history because they had so many complaints the decided to switch back to the old and trusted way...
But alas it was TOO Late a we had started to leave in droves...
Now I must in total fainess say that without exception ALL of the customer service personal were and are very polite and professional,albeit having to work with an extremely misguided,disorganised and time wasting company.........with the exception of James,Danni and Tyler,all realy nice folk................
I really would like to say that it all ended hapily ever after but alas and alack I cannot :(
My countless number of phone calls with the wasting of my time has been unprecedented !
So with regret I would respectfully suggest that when you want to play with the big boys that you make sure that you are really ready to go !
AND with more than almost 60% of customers giving you very bad reviews, It is really time to sit up and listen....
P.S I gave 2 stars as there were some redeeming features ! #YourStaff !