"My 2 cats love the food"

My 2 cats love the food and it has solved one's problems with constipation.

"It's not what I liked"

It's not what I liked - that was good BUT my cats didn't like it I'm afraid they are not vegans

"Everything was great"

Everything was great, except the cats seem to be picking around the food. Smells good, great for them and shipping was no hassle.

"My dog loves it"

My dog loves it

"Merci pour votre promo"

Merci pour votre promo! Mon chat l'adore! Je suis contente d'avoir trouvé une nourriture de qualité qui lui donne aucune réaction allergique! J'aime bien lui donner du cru et complémenter avec Nature's Hug. Comme cela je suis certaine que mon chat a tous ses vitamins et tarine. Ps. Je lui en mets aussi sur son cru comme "topper". Bravo!

"1 Out of 2 Loved it in My house."

I introduced the food to my both cats and one loved it and the other one turned his nose up to it and he will only eat his wet food and his usual kibble.

"No go for kitties"

My cats won't even smell the food let alone taste it. I've donated it to a shelter

"Kitty loves this food"

My kitty Salem seems to love the food so thats pretty cool and it was awesome that it was a sample and only had to pay for the shipping!

"Zero customer service, ordered item not received!"

I have paid for the shipping cost and ordered a bag of sample cat food online on July 20,2023.
As of July 31,2023 nothing arrived.
The received order confirmation email has a link to Shopify to track shipment, but no tracking info shows up there.
Their web page chat is offline, sent already 2 emails to info@natureshugpetfood--no reply received.
My research revealed,that this company is located in Saint Ferdinand, Quebec and has a local phone number of 819-960-2227,when called it goes to a voice mail with a recorded message in french--I do not understand a single word !
This is so far my worst customer service experience with any Canadian company.
If item not received,I will file claim with a credit card company to to refund the paid shipping cost

"The Duchy inspection!!!"

My cat is very picky about her food and this food pasted her inspection!! She likes the taste,the size and the texture of the food she likes to!!! I also love the part that it's good for her and you guys only use natural products!! I'm always trying new food for her but only 3 have now passed her inspection!!