"Leave this company we’ll alone if your…"

Leave this company we’ll alone if your in a hurry took three months just to do remortgage. They don’t answer or return calls in box always full so cannot leave messages, and you have to duplicate and resend documents. They lost two passports with documents with bank details etc on but found them two days later when I hit the roof. Lee is the only person who seems to be on it. I’d never use these again it was only because my mortgage company wanted to use them. Sorry but total waste of time

"What an utter NIGHTMARE this company…"

What an utter NIGHTMARE this company is. Ignored. Misadvised. Had to BEG to be answered yet totally and utterly ignored at every turn. Called shouting about Ombudsmens and finally got Lee who was fantastic (thank you LEE!) but the Conveyancing team are useless. I have been in property for much of my adult life, working with countless solicitors and this is the worst experience I have ever had bar none. Unless you want sleepless nights and TOTAL frustration (and then be charged for it) I would go ANYWHERE else. No one answers emails or the phone. Maybe they are woefully understaffed..... As I type they are refusing to pay me £1195.00 due to money laundering discrepancies (that do not exist) but in fact they have already paid me it. I give up.

"I’m absolutely shocked at the service…"

I’m absolutely shocked at the service this company is/has provided .. how there are still in business I don’t now !! I’m unfortunately dealing with them at the moment for a remortgage.. and the stress they are casing is unreal ! They completely ignore you, No replies to emails, calls , enquiries NOTHING ever!! And they LIE. I have no idea what’s going on and my Mortgage offer ends in days and I will have to start the whole process again! Utterly shocking and discussing service and needs to be taken further.

DO NOT USE THEM ..for you own Sanity !!!

"Big Thankyou for a very professional and painless sales process ....."

Big thanks to the Conveyancing team headed up by Zoe Harryman for a painless, methodical and pragmatic approach to my house sales that was complicated by a unilateral notice previously applied to the property. Throughout the process I dealt with Kelechi Maduakol, who took everything in his stride and kept me informed every step of the way, even given the frustration of dealing with the Land Registry at these trying times. Near completion he even called me on a Saturday morning to inform me that he was having a couple of days holiday and that he had passed my case over to one of his colleagues for this period. Excellent work..... Hopefully Zoe authorised his overtime :-) .......

"Cant agree more with all the other…"

Cant agree more with all the other comments, building works deylayed because no one there ever gets back to us. Lenders should be aware of using this firm as their solicitors, we have been now waiting 5 months due to no one at Russel and Russel actually careing...

"No communication whatsoever can’t get…"

No communication whatsoever can’t get hold of anyone do not reply to voice messages emails this is making me ill week by week I’m hoping this will be sorted but each week goes by and nothing I’m so stressed and ill it’s so unfair they do not seem to care

"Kind and helpful"

Contacted Russell & Russell about verifying a will copy for me. Judith Bromley replied promptly and made an appointment for me to call in. They only charge £5 for this service and the fee is donated to the local hospice. Judith also answered a query for me while I was there. It's left me with a very positive view of the firm, particularly as a family member was charged £100 for a similar service, elsewhere. Very helpful. Thank you to Judith

"3 and a half months in to buying a…"

3 and a half months in to buying a property with these people I’m constantly being ignored for weeks at a time. No date in sight. When called into the office I was told I could go elsewhere! Then told me when busy they only deal with highest value properties!! This is one of the partners too (ST) beware of these guys!

"Avoid at all costs!!"

Avoid at all costs!!

The most unprofessional service i have ever experienced. Non-chain house transaction took over 6 months. everything took them a age to action and it was impossible to get though to the solicitors when you did get though it was to a snotty nose assistant awful service avoid at all costs!!

"An excellent professional service from…"

An excellent professional service from Jill and her team at Russell and Russell's Conveyancing team based the Bolton office.  Jill agreed to assist us our with our house purchase at very short notice when other local firms had turned us away.  Jill ensured our strict Completion date was met on time and cannot thank her and the team enough.  We would highly recommend the firm !