Eurochange

Money & Insurance
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560 reviews
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Customer Reviews about

Eurochange

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Fernando Saiz

1.00/5.00

"Funcionar puede ser"

Funcionar puede ser, para inscribirse y hacer on line, cosa que yo estaba obligado en el local de San Sebastián, para inscribirte te piden todos tus documentos personales como el DNI que es personal, etc., se quedan con esos documentos fotografiados, ninguna seguridad de que los destruyan, pago y mi banco los rechaza por riesgo de empresa peligrosa. Luego a las 24 a 48 horas te mandan por correo o te pasas por su local a recoger las divisas, cumplirán? No lo se, paré todo ante lo que me informó mi banco.

03/08/2024

E Mann

1.00/5.00

"Terrible customer Service"

Terrible customer service if anything goes wrong as did with me when they gave me the incorrect currency. They make it very hard for you to fight your corner with ignored emails and don’t ring you back when they say. I wasted so much time with a lot of stress with this company. They spoilt the run up to my holiday and again after when trying to sort out THEIR mistake.

15/06/2024

Mateus Pagno

5.00/5.00

"Atendimiento y recepcion"

Cajera muy educada y eficaz , todo rapido y claro.

27/02/2024

Callum Cusack

1.00/5.00

"AVOID - counterfeit notes"

I recently had a concerning experience with Eurochange when I ordered Euros online, only to discover upon arrival at my destination that €400 of the notes were identified as fake. Despite bringing this to Eurochange's attention, they claimed there was nothing they could do.

The fact that the notes never left my sight or exchanged hands, proves they originated from Eurochange. Unfortunately, as there is no governing body for money exchange, my options for recourse are limited to involving the police and Action Fraud, both of whom are currently investigating.

My advice is to avoid and use your bank. If, like me, you receive counterfeit currency from them, they will deny any responsibility, leaving you with no apparent recourse. It's disheartening to see fake notes circulating within their system, coupled with an unhelpful customer service experience that was both patronising and unfair.

Given my experience, I strongly recommend sticking with your bank for currency exchanges and avoiding Eurochange. Your peace of mind and financial security are paramount.

17/02/2024

Sol Baretta

5.00/5.00

"Muy buena atención"

Muy buena atención, volveremos

05/09/2023

Peter

5.00/5.00

"Holiday money no sweat"

Ronseal..did what it said on the tin. Easy to order online and in my case easy to pick up in store..helpful staff member as well....perfect

18/06/2023

Angel Jacome

5.00/5.00

"Muy buena atención"

Muy buena atención

05/06/2023

Alba Arija Mediavilla

5.00/5.00

"Muy buena atención"

Muy buena experiencia en el cambio de divisas. La atención recibida tanto desde atención al cliente como desde la oficina en la que realicé el cambio inmejorable.
Muy recomendable

27/03/2023

Gonzalo

5.00/5.00

"Excelente experiencia"

Excelente trato, 100% recomendable.

22/02/2023

cliente

1.00/5.00

"Estafa"

Nos dieron dirhams marroquís muy antiguos, que no aceptaban ya en ninguna tienda ni establecimiento

22/02/2023
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