"Package got lost, but service was attrocious."

- The order did not warn me it was coming from China. Then it got lost.
- They gave me an invalid tracking number which they had not tested on AusPost website.
- They did not reply to 4 queries over 2 weeks - not even to say they were working on it.
- Their eventual 'sorry' gave no explanation
- They declined to call when I asked for support.
- After almost 2 months they finally admitted that the product was lost, but did not interact or even give me the option to send a new one.
- Thankfully they did send a refund.

"I order 2 packs of 3 of an item and…"

I order 2 packs of 3 of an item and received just 2 products not 6 which was paid for! There is no contact details to discuss how to get the rest of my order and email address is not working. Very dissatisfied as these were gifts.

"Poor quality, slow delivery"

Order took 19 days to arrive. Disappointed with 3 shirts I bought. Didn't look much like the pictures. One in particular was nothing like it. Quality for all 3 was poor and one shirt the neckline wasn't finished off. Will wear items around house and garden as I can't be bothered sending back due to hassle and cost. Won't be buying anything else. Was fun tracking my items progress across China once I found appropriate delivery company though.

"Website info. misleading, followed slow refund."

Placed on line order after reading delivery info.
Read that delivery was approx 3 days.
Paid for goods.
Received email telling me about 4 week delay.
Not happy asked for refund.
Money still not in my account 1 week later.
Keep getting messages/calls from their people with a not guilty / not my fault attitude. Wrong to assume everyone has so much money that they can afford to go out and pay for a second shade.

"Now our first and last point of call for Lighting..!"

Craig at Shine Lighting came to our rescue in designing and supplying lighting for a large renovation and extension of our new home. We were confident designing most elements of the house, but the lighting was something we absolutely needed professionals advice on and we are so glad we found Shine Lighting!
As a couple we're fairly particular in our designs, I admit, and always push for the best results we can. We found Craig a joy to work with, generous with his time and energy and offering advice from the overall lighting and layering design all the way down to the fittings themselves - we absolutely adore the final results in every room. Unafraid to say when a fitting we'd shortlisted was unsuitable or better served by a different (and often better value!) product and there for any questions we had throughout the build, Shine Lighting are from now on our first and last point of contact for lighting.

Highly recommended!

"It brightened our day."

I ordered 2 table lamps with shades, when they arrived I was very pleased how well they were packed, and more than pleased how good they were.
I would strongly recommend purchasing items from this company again, customer care excellent, thank you kirsty.

"Very helpful, efficient and quick service, great selection, good prices."

Do ask if there is something specific that you want, and you can't see it on the website...
Not next day delivery, but nearly, and well packaged.
Will source other stuff, but not necessarily bargain prices - only if they have an account for that company.
Don't miss their very realistic flickering candles. Battery operated, and impressive.

"Excellent product and service,very pleased"

A good range of outdoor lighting at excellent prices.fast transaction.everything was well packed and delivered very quickly.

"Great light"

Great light fast delivery

"Amazing Service and Amazing Products"

Shine Lighting have been amazing in helping us kit out our new property with some amazing lights. Their service is outstanding; Craig and the team will go to great lengths to make sure that you are entirely happy. I wouldn't hesitate to recommend them to anyone.