"Appalling"

Appalling! Absolutely terrible experience. Tried numerous times to get in touch with multiple branches, via website enquiry, email, phone call. Nothing. I requested to hire a capsule and adapters, was sent an email saying my order was received then silence. No invoice, no response to my follow up email, no answer via phone so tried another branch and had exactly the same experience. I should have read the other reviews here first, obviously a common occurrence with this so called business

"If I could give zero stars I would…"

Appalling customer service and unprofessional! The worst customer service I’ve ever experienced! Zero stars

"Some feedback regarding your hire for…"

Some feedback regarding your hire for baby and their branches. Applied to hire a capsule from Mornington branch on 2nd of September. Was never contacted, sent an invoice or told what was happening with my order. Then phoned the Ringwood location as was advised they had stock. Was told they'd transfer my order and I can just contact closer to the date to arrange pick up. Again never received any paper work, or further contact. Then when I rang to arrange pick up, I was told they didn't have a record of my order and what did I want. What an absolutely unorganised operation! The person from Ringwood still did not follow up or contact me. Obviously they don't have hiring policies or customer service training from either head office or branches.

"Exceptional service & quality…"

The customer support we received from Rita & Hugo from Hobart Baby for Hire was exceptional! Equipment was in excellent condition & clean. And very affordable. Made our holiday with a 7 week old super easy. Thanks a million. Shayne, Chris & Otis :)

"Amazing experience, highly recommend"

We’ve had such an incredible experience with Mel. Always friendly and helpful, nothing ever seemed like a hassle. The car seat and double pram were both in beautiful, clean, practically new condition. We also needed to hire both the pram and the car seat for an extra day due to another covid lockdown, Mel was very quick to respond and so very helpful. Highly recommend!!

"What an incredible business"

What an incredible business! Cheryl was so helpful with the delivery and pick up, which I was so grateful for during my pregnancy. I highly recommend hiring the TENS machine, great quality and absolutely helped me birth. Thanks so much Cheryl

"Exceptional service and knowledge of…"

Exceptional service and knowledge of products. Have gone above and beyond to help out our family during covid lockdown. Can't recommend enough.

"Highly recommended"

Have used these guys a couple of times now. They always deliver what they promise. Service is friendly, fast and reliable. Thank you!!

"Third car seat"

I had no idea what would fit in my car when looking for a third car seat. The staff new exactly what would work and I’m so thankful for their guidance.

"Great way to get that essential baby…"

Great way to get that essential baby equipment (that quickly becomes surplus once the baby grows up!)