"I paid for express shipping they never…"

I paid for express shipping they never came and it shows delivered. I text them and they never replied

"Product came quickly even during…"

Product came quickly even during holiday season

"Where's my order?"

Love Solace! They accomateded me with a gift card due to my shipping complaint. They reassured me that their customer service department is under trining to improve. I will continue to order directly ftom Solace.

"I ordered 4 bottles of salt nic and the…"

I ordered 4 bottles of salt nic and the tracking for the order was added the day the order was placed (December 16th). The problem is that it's now over a week later (December 23rd) and the item still hasn't even shipped out. The tracking just says it is in pre-shipment and the post office hasn't received it yet. I emailed customer support yesterday morning and still haven't received a response for over 24 hours. Not very happy with this order at this point. The product itself is great as I get it from local vendors, but the experience of ordering direct has left a lot to be desired.

"Beware do not order from this company"

Beware do not order from this company. I ordered $65 worth of product and never received it. I emailed them twice called three times and left a voicemail each time and nobody at this company can be bothered to call me back. USPS tracking says that it never left the city it started in. I'm really disappointed that I spent $65 on a product I didn't get and that the company won't call me back. I will never use them again and discourage anyone else from doing so as well.

"Shipping Great, flavor not so much..."

As far as shipping and confirmation, absolutely great. As far as the actual product, I’ll be honest it left a lot to be desired. The “Bold Tobacco” was far from any tobacco flavor I’ve ever tasted. I’ve smoked cigars, cigarettes, pipe tobacco, even rolled my own in a stripping room- this is definitely none of those.

"Excellent service and fantastic…"

Excellent service and fantastic products.

"NOT a mint flavor - it's a menthol."

I have loved this company and have purchased their juice exclusively for nearly a year. Since September, the company has changed their plain mint flavor to a menthol and did not send out any notification that they did so. Menthol flavors make me sick to my stomach so my purchase went to waste. The quality of the juice is above standard and it is a genuine menthol, so I give them credit for that. But I can't give more than one star when I purchased something called "mint" and received a menthol. While I understand the change due to politics is out of their hands, the government did not force them to sell a menthol juice with the same name and label as a non-menthol juice. Even Juul had the decency to differentiate their menthol and mint products. But unfortunately it seems that Solace is no longer above misleading loyal customers.

"I paid extra for 2 day delivery and it…"

I paid extra for 2 day delivery and it took 7 days!

"I recently quit smoking cigarettes and…"

I recently quit smoking cigarettes and switched to vape. I tried so many different juices but the Solace dragon fruit menthol was by far the best!