Cultural Care Au Pair

Public & Local Services
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775 reviews
Overall Rating
Customer Reviews about

Cultural Care Au Pair

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customer

5.00/5.00

"My care specialist along with my match…"

My care specialist along with my match specialist really helped me through the entire process and made it very easy to pick an Au Pair that fits with me and my family.

07/02/2024

Dan S.

5.00/5.00

"Fantastic Experience"

We’ve always had a fantastic experience with Cultural Care for childcare.

07/02/2024

customer

2.00/5.00

"Concerning Vetting & victimization of families"

Concerning vetting process.

I recently had a traumatic experience where an au pair turned out to be lying for 10 months, scammed us out of some money and brought a person around our home with a history of violence (we even called the police) and this was after she was told not to do that. Despite this horrific experience, Cultural Care initially completely whitewashed the story and reduced it down to "behavior" on her transition documents and they rematched her, even though she lied to us, the LCC and Cultural Care - we had photos, texts, witnesses and videos confirming our side of the story (aka the truth).
Aside from us being victims, the Cultural Care LCC consistently undermined the truth, putting us in a position where we (and our 2nd au pair) had to defend ourselves. This forced us to relive the trauma weeks past when it occurred and made it clear that LCC's don't seem to have any training in conflict resolution. They also seem to pick favorites in terms of favoring one au pair over the other, because this had initially all come to light because of the report of an au pair who was concerned for us as a family and her friend.

Ultimately the au pair did horrific things but the family paid the price. There was zero accountability other than a rematch.

06/02/2024

customer

5.00/5.00

"Team members (local advisor and…"

Team members (local advisor and matching specialist) are on top of their game. Very professional and get things done

06/02/2024

Courtney De Klerk

5.00/5.00

"Great"

My host family is the best!!

06/02/2024

customer

5.00/5.00

"Always great to work with Cultural Care"

Although I've been working with Cultural Care for over 6 years, I'm always pleased with the ease of the platform and the folks working at CC. Our LCC (Kassi) is incredible and always available. Thanks!

06/02/2024

Anggie Lorena Garavito Melende

5.00/5.00

"Cultural Care is very provides a good…"

Cultural Care is very provides a good support service to au pairs.
They are always attentive to any concerns or requests that we have.

05/02/2024

Rebeca Dayle Angulo Muro

5.00/5.00

"THANK YOU!!"

It is really well organized and I am really grateful for all the help you bring us

05/02/2024

Bulelwa precious Nogwanya

5.00/5.00

"The agency was very helpful"

The agency was very helpful, getting my visa and also getting ready to depart

05/02/2024

Joyce Paola Pérez Mantilla

5.00/5.00

"Au pair experience was amazing "

All, I’m really happy isn’t easy but is amazing

05/02/2024
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