"Wouldn't book again"

Our tour guide, Constantino was the best part of this tour. As a first experience with a scheduled tour, this one convinced me not to book another. The tour felt rushed and did not provide enough time in any of the places visited. This could have been mediated by better scheduling by the tour company or at least providing a schedule ahead of time so we could get a sense of how much time we had to do our own thing. For example, the brochure said that we'd leave Venice in the morning to arrive in Florence. It's a 2hr train ride so, many of us booked a timed entry to museums for late afternoon only to discover, the day before leaving Venice that we'd be departing in the afternoon. As a result, we all had to cancel our booked museum tours. Some were able to rebook, others were not so lucky. This was extremely distressing for some on our tour - there were tears!
The hotels were less than stellar. Murano was a lovely hotel but bad weather made getting back and forth on the boat a less than plesant experience. The hotel in Florence was well equipped but too far from the attractions and was on a very noisy main highway with a tram right outside. It was so noisy that we couldn't open our windows so we our choice was bake overnight in a too hot room or be kept awake by road noise. The distance from the old part of the city was 20 mins walking. This was way too far, especially for the many older people on the tour. Additionally, walking back at night did not feel safe as it was so far out and nobody was around.
The hotel in Rome was a block from a large homeless encampment. We made a wrong turn on the first night and ran right into the encampment. We did not venture out at night alone again in Rome. The hotel, while only a block from the train station was quite far from the tourist destinations. This made for a great deal of excess walking.
Finally, the hotel in Sorrento was tired and very, very uncomfortable. I have never experienced such cheap, hard beds and lumpy pillows. Clearly no reinvestment is made by the owners as this hotel was tired and shabby. The only great things about this hotel were the terrace and the staff. Otherwise, it was terrible.
My recommendation to the tour company is to provde firm scheduling a week before departure so we know what to expect and to add an additional day onto Florence and Rome that are completely unscheduled so that people have a chance to book visits to museums, etc.