"Absolutely brilliant experience with…"

Absolutely brilliant experience with Douglas and Gordon in particular Tom Yeomanson. Tom was amazing from start to finish, ensuring we were kept up to date and looked after through the experience of selling our house. We are so grateful to Tom for the brilliant service he provided us. Would highly recommend!

"COMPLETELY UNPROFESSIONAL AND UNRELIABLE AGENCY IN LONDON!"

I would love to recommend people THINK TWICE to work with the Douglas and Gordon if someone doesn’t want to waste the precious time for nothing and doesn’t want to lose the mental health. It was completely disappointing experience ended up 3 weeks’ time lost which is quite important time for London market.
As a newcomer to London, I started to have viewings with some agencies to rent a flat. From Douglas and Gordon, I was in touch with Isabella Toaldo and Harry Watts.
After my experience, I would like to list my personal opinions for this Agency as following:
(Please also find below after the listed items my unpleasant experience step by step to have clearer picture)
1. They keep people ON HOLD with incorrect information and cause to lose your valuable time and the other possible opportunities.
2. It is quite important to find a flat to initiate many official procedures in UK and they affect to lose your mental health. You may end up your days worrying whether it is possible to find a flat in a few weeks/ months.
3. They do not update anything in their website for the offer status.
4. They do not update anything on the property search applications and keep already rented flats as available.
5. Their reference information might be incorrect (such as address information in their mail signature). You most probably may lose your time to reach them.
6. It is impossible to modify provided offer in their website and impossible to reach them to get accurate information by mail and by call.
7. They may request your confidential information (like passport etc.)
8. It seems they work between 8:00-20:00 while they do not provide flat viewings around 18:30-19.00. They are proud that in London they are only agency who has the longer working time. It should be noted that to work effectively is more important than how long you work.
9. As per the above-mentioned items, it is clearly seen that the agency have UNPROFESSIONAL attitude and they are NOT RELIABLE.
According to the listed item, I understand that if a flat is rented through this agency, it is impossible to solve any possible problem which might occur during the tenancy period since they are not reachable when a support is needed. For this reason, I HIGHLY NOT RECOMMEND to anybody this agency.

Please find my experience step by step to provide clear picture to keep yourself away and not to trust what they are saying:
I have moved to London 4 weeks ago and immediately start working. My office is out of London. Since than I don’t have enough time to go viewings during the weekdays and I would like to settle as soon as possible, I explained my situation clearly to all agencies. Almost 1 week after my movement to London, I contacted with Isabella Toaldo through the application for property search and then I had viewing with Harry Watts. Actually, I was supposed to have viewing for another flat. Even it was not informed in advance that the other one rented, I had a viewing for another flat. I had provided my offer with some requests for the flat I had viewed. It was my first offer and I told him I am waiting for quick response and stop viewings with the other agencies. After my offer, the agency reduced the price online and I requested the reason of reducement to understand whether I can modify my offer or not. It was told by Isabella that she is not aware, it will be checked and returned back. Since 8th of April, I called both of them every day to learn the status of my offer. I explained I am open to modify my offer to deal with. For 2 weeks, they provided excuses such as difficult to reach landlord, we are getting quotation for painting etc. Later, Isabella called me that all goes positive and requested my passport copy; I asked when and how I should provide the details to Harry and couldn't get any response. I have tried to modify my offer on their website, it was impossible. I have tried to visit their office as per the address indicated in their signature on the mails; however, their office was moved as many others of their offices. In the end, I was successful to reach the phone number indicated in the window to learn where their office is located. I visited that office, and I have explained my feelings, they have suspicious information for their location and asked the reason why it is difficult to get positive or negative feedback for my offer. In the end of the day, Olivia provided me the information that the flat has already rented by others.

As of today (with the date of 23.04.2023), this company is not trustable 47% on Trustpilot. In my opinion, this range should be higher (considering some Clients do not provide their opinions).

"Need to employ respectable drivers audi…"

Need to employ respectable drivers audi a1/3 was doing over 100mph on the a2 going london bound at 21.15 registration RE69HLV

"Poor experience"

Poor experience. Did not show up to house viewing and could not get in contact with the Putney branch to find out where they were. All in all a huge waste of time.

"Professional service"

James Hastings was professional and proactive throughout the buying process. He kept to his word and managed all the interfaces efficiently. I would recommend James to all.

"James H at West Putney branch was super…"

James H at West Putney branch was super professional towards us, the buyers. Nothing was too much trouble in keeping the process smooth. I highly recommend him and his colleagues and fully expect James to go far in his chosen career.

"D&G As Letting Agent - Battersea"

I had an impressive experience as a seasoned real estate professional in letting a flat in Battersea (London) from the D&G team there. The entire process took a mere week to work through the paperwork and references and to ensure both the landlord and the tenant had a fairly seamless experience. ‘Jake’ the letting agent was attentive and professional and responded quickly to questions via email, calls and messages. I was doubly impressed when told after the keys had been handed over that this was his first letting.

Well done Jake. Keep going.

"Superb Service from Douglas & Gordon"

l'd like to take the time to thank Alexander for helping my daughter
in her property search around Kensington and Chelsea. Alexander
was more than helpful, patient and completely professional at all
times. Alexander took the time to get to know my daughter in order
to match desirable and suitable properties for us to view. His
communication was consistent and courteous and I would
recommend Douglas & Gordon to anyone thinking of buying or
selling property in the future. ZF

"Good luck with this lot !"

Good luck with this lot !

"Well I can’t believe the 1* reviews"

Well I can’t believe the 1* reviews! My experience was nothing short of FANTASTIC. I was trying to find a room for my daughter and as I was in Shropshire it was difficult to view anything. My daughter was in Clapham. Amelia was superb, even staying in contact and thinking of my daughter when a studio came available. My daughter has since found a room but I can only say that both Amelia Mist and James are a credit to your company. Well done, and Thankyou from me and Hattie 👏🏻