"Very disappointed "

So disappointed, we recently received what was our third delivery of recent years from our son, for the wife’s Birthday . We were surprised how dry the scones were, to the point that they literally broke apart when attempting to cut them , upon complaining via email , the company apologised and a replacement was sent , unfortunately the replacements were no better. My wife who has many years of cooking scones, made the comment, these are far to short, not enough fat was incorporated during the mix. The only reason why i am now complaining, is that I have just received a cream tea as a Father’s Day gift, but from a company in an adjoining county, couldn’t fault the contents, the scones were soft, and enjoyable, and cut beautifully .I suggest Devon cream teas, note these comments , and act accordingly.

"Simple to order the cream and delivered…"

Simple to order the cream and delivered on the the day that we asked for.

"Delivered on time"

Delivered on time. Customer service excellent

"A special treat for a special occasion.…"

This is the third cream tea I have sent from this company throughout the year as special gifts for friends and all were delighted with the surprise they received. The packs are well presented and contents good quality and very tasty.

"Very disappointing"

Very disappointing. Won’t be using again. Ordered the “gluten free cream tea with gluten free pasty” for my friend for her birthday, who has quite a severe gluten intolerance. The birthday girl recipient received normal scones in her box, which has angered me a lot. Clearly no 2nd checking process before sending it out. Birthday Recipient then had to call them directly to sort it out as she was too embarrassed to mention it to me initially as I was on holiday. A massive, and potentially catastrophic health error on the company’s part had she eaten them! Luckily my friend noticed. Replacement gluten-free scones were sent out and received the next day, but it was too late, the error had completely ruined the surprise birthday gift. Not the same when received in dribs and drabs. Would have been much nicer to have received the whole correct order again, as it was their mistake. No extra cream & jam was sent. Her husband had eaten the non-gluten ones the day they were received, knowing his wife couldn’t eat them, so no jam & cream left for the gluten-free ones when she received them. I had no apology from the company at all, just a re-sent invoice by email noting the blunder. Very unprofessional and very bad customer service there. An apology card was sent out to the recipient with correct scones, but even that was amateur as the words didn’t format correctly across the lines splitting the words in half and dropping to next line. This company seem to have a severe lack of care, attention to detail & no quality assurance. There are plenty of these type cream tea companies out there so I won’t be using this one again. Had my friend not noticed the scones sent were not gluten-free it potentially could have made her seriously unwell. Completely unforgivable blunder. Very disappointed & cross

"Friend's birthday treat"

I bought this as a treat for my friend's birthday. It was very reasonable and arrived exactly when they said it would. My friend was thrilled with it and said the scones, cream and jam were delicious. It really made her birthday. I can recommend highly.

"I like to bring a touch of my Devon…"

I like to bring a touch of my Devon home to family occasions. Devonshire cream by post is the perfect solution, delivered as requested and packaged appropriately. Thank you.

"Lovely gift for a friend "

A big thank you. The cream tea arrived as requested and was a lovely surprise for my friends birthday, she loved it. Really impressed with the service and reasonable cost too. Will certainly recommend and return for future gifts.

"Fab selection"

Quick delivery.
Fab products
A great range for every budget
Good quality products and great portion sizes.
Perfect for a little treat.

"Bought as a gift for a friend"

Bought as a gift for a friend. She was delighted, not only did she enjoy the cream tea, she loved the quote on the box, “Where there’s tea there’s hope.” Just shows you how much little touches are appreciated. Also, delivered on the specified date.