"Great garage "

Great garage , go above and beyond .

The boss gary is a top bloke , with a good team around him including his sons.

Beat all local garage prices also .

Highly recommend these guys .

"Highly professional"

Highly professional, exceptional quality and cost - effective.

"Unprofessional, rude and arrogant."

“Please note that I am neither a former disgruntled employee nor a competitor garage.”
I need to express my dissatisfaction with this garage. I usually avoid leaving negative reviews, but I believe it's important to share my negative experience to warn others.
This was my second time using this garage, and both experiences left much to be desired. The second time, my car had a major issue and had to be towed to the garage by the AA. The car was held at the garage for over 3 weeks, causing significant inconvenience for me in terms of work, upcoming holidays, and finances.
The person I believe to be the owner or manager was unhelpful, rude, arrogant, and showed no sympathy for the inconveniences I faced. There was a serious lack of communication between the AA and the garage, and I felt caught in the middle of it. Given the high cost of the repair, I expected much better customer service.
To add to my frustration, when I finally collected my car, the back seats were covered in oil or grease, and there were smears around the door, inside and out. The manager offered £20 for cleaning but didn't come close to addressing the overall lack of professionalism that I experienced.
After careful consideration, I find that while this behaviour might be deemed acceptable by others, working in a professional field myself, it does not align with my personal standards. Therefore, I feel compelled to initiate a formal complaint with AA regarding this matter.
Thank you for your reply.
Unfortunately, your response only confirms your arrogant attitude.
I will be obliged to avoid your garage.

"I have been using the guys at Harlow…"

I have been using the guys at Harlow auto centre for several years now with various vehicles, For servicing, repairs and MOT's. They have always very helpful and have always manged to fit me in even at short notice.
I also think they are very fair with their pricing so I would definitely recommend them to others.
They always seem to be busy, so they must be doing something right !!!!!!!!!!

"Been going here for a couple years "

I recently had my service done on my diesel Mazda cx5 and tyre rotation great service happy welcoming staff and very friendly staff ive been taking my cars to them for a couple years now and have been good to me great prices and reasonable.. Definate reccomend

"Mot and service"

I booked in an mot and service and the staff were friendly and very experienced. They are a credit to the owner and I have no hesitation in recommending this garage.

"Great service! "

I booked my car in for a service using the online booking system on the Harlow Auto Centre website and the whole process could not have been simpler! Dropped my car off for its service and within a couple of hours I had a call from the team saying it was ready to be picked up. Really friendly and helpful staff. Will be recommending to family and friends!

"Diabolical customer service"

Car booked in for service no where to park so rung the garage and was told park up even though i would be blocking the entire industrial estate by a very rude unprofessional individual.
Booked service with another garage absolute shambles of a garage AVOID !
Reply
I turned up at 9.05 your guy walked out shaking his head and turned away without saying a word leaving me blocking the road I’ve reported the diabolical service and i suggest you and your staff get some customer services training.
All these negative comments must tell you something.

"Top-notch garage!"

My car was recovered by the AA to Harlow Auto Centre. I have an EV, and it ran low on coolant and my car “told me” to stop urgently (I didn’t even know evs had coolant!). They were brilliant - isolated the leak, repaired, good as new. Great bunch of chaps (who even assisted me in getting my car out of a tricky (for me!) parking spot. Gary - the chap on the reception is an absolute gem too. I saw some bad reviews on here, so felt compelled to say what brilliant treatment I received at this garage… and they know their way around an electric vehicle too (significantly better than the main dealer I had visited a few months prior to get some warranty work done!). Nice one chaps! Any further sign of trouble from my ev and I’ll certainly be back! Would highly recommend 10/10 :)

"didnt seem to want to do the job was…"

didnt seem to want to do the job was told didnt want the head ach

it was 1500 for the turbo and you said that was cheap