"Orders are delayed"

Orders are delayed. Poor communication service. Been trying to call the store for any updates but the phone just kept on ringing. Would understand if the line is busy but it was not. No way of getting updates. Not a good experience as a first time buyer. Would not consider buying from the store again. Disappointing!

"Great work "

Great communication. Love the full cassette awning I purchased.

"Purchased a pergola off Container Door"

Purchased a pergola off Container Door, 6-7 louvres were a different shape so that section didn’t close correctly, after emails to get replacements sent my builder removed the louvres and had them reshaped to fit, we then received an email offering to replace the louvres, buggar! I was out of pocket for several hundred dollars that it took to fix the problem. Have contacted Container Door for some form of compensation, to their credit they came back offering replacement louvres and reimbursement of my builders cost which was awesome. The product is great value and now looks great, 25% cheaper than anyone else 👍

"Cant rate lower than 1 star otherwise i…"

Cant rate lower than 1 star otherwise i would. Bought a louvre system and pergola drop down in Dec 2023, supposed to be delivered March 2024 and have had 3 delay notices, now meaning the order may or may not be here in AUGUST!!
For the savings they claim, it's not worth the hassle when you can purchase in country/locally for an extra 10-15%.
Not happy at all.

"Container Door never answer their…"

Container Door never answer their phones or reply to emails. They really need to hire better admin staffs or maybe they don’t even have admin staff. Get your logistics in order.
Hard company to deal with.

"I bought a soft top. Horrible quality"

I bought a soft top. Arrive on time but it got unglued from the edge of it after the second time i went to the water. Really bad quality board, not as they advertised it. I'm really 😡

"Buyer beware"

Buyer beware! Ordered Xmas presents and paid for in August, have had 4 delays and doesnt look likely that we will get our goods before Xmas which is extremely upsetting. Wont be purchasing from them ever again.

"I was able to get a great deal during…"

I was able to get a great deal during their clearance sale and the product is so good for the price. It's made from quality materials and is really spacious. Installation was easy too. Highly recommend this to anyone looking for a good wardrobe!

"Products good BUT ripped off by delivery charges"

Products I purchased are good BUT my purchase included 3 products in 1 order from the buy now category. This was processed as 3 separate orders & 2 were charged over $21.00 delivery & the 3rd at 17.70 = $59.85 - but only 1 delivery charge appeared when completing the total order. I've had no response to several emails & they put 2 sets of items in 1 box, reducing their own delivery costs, with no refund of the excessive delivery costs they charged and still no response to emails. Resulting in an expensive transaction for me & some money for nothing for them. I will not buy from container door again. Reading Container Door response below, they have NEVER responded to my emails and have NEVER refunded any money for this very excessive delivery charge. Their response is not the truth.🤨🤬

"DISHONEST AND FRAUDULENT"

Ordered an item. Sale was complete and credit card charged for $2245. Then received an email from their Customer Service Team Leader stating they had made a mistake with the price and I could either pay $1154 more or get a refund.

Blatant breach of the Fair Trading Act. Fradulent and dishonest company. I will be seeking legal action against them.

Under the FTA, a trader cannot ask the customer to pay more unless the customer knew before the sale was complete that the price was incorrect or the price was clearly a mistake (example from CAB is a decimal place or missing zero).

Edit: Based on your response, I see you do not understand the FTA. You completed the sale by charging card. You did not advise me of the incorrect price before the completion of the sale and the price was not clearly a mistake. The cause of the error does not matter, that is an issue for you to fix internally.