"I loved the clothes when were the…"

I loved the clothes when were the original site to expensive when you change

"Response to my query on time and it was…"

Response to my query on time and it was sorted

"Sizing is off beam"

Sizing is off beam. Ordered my normal size 8-10, came up like a size six.. Pointless returning, postage would be more than the refund. I'll give these a miss in the future

"I am very disappointed"

I am very disappointed; after rebranding, the website is not worth visiting. Instead of the lovely items they used to sell, it’s just partner offers from Amazon😏 Shame, as I used to buy a lot from them.

"Amazing customer service, great products"

I ordered for the first time due to a sale and I must admit I was quite sceptical and fully expecting to be scammed. The products arrived when they said they would and after placing a big order, 1 or 2 eyeshadow palettes had a little chip in just one colour and the foundation shades were different from the pictures on the site. I wrote to the customer service team and got an immediate reply and apology and was refunded for the damaged items. Absolutely top tier customer service and the products were really great, despite a few having defects but that is to be expected with such great prices. I’ll definitely be ordering again and would recommend everyone else to do the same!

"Dire since rebrand"

I used to love this company, however since its rebounded the choice is dire, delivery is dire long and drawn out, not to mention taking two months and lots of back and forth emails to get a refund. When I did get a refund it wasn't for the whole amount but I gave up.
Avoid avoid avoid. Such a shame to have to say this as previously I lived this company.

"Changed to the worst"

I used to love this site and ordered an enormous amount of clothes and shoes. About a year or so ago it nosedived in every sense. It's impossible to find anything I'd even remotely like (previously I couldn't choose what to order as everything was appealing), quality degredaded to the extremes, cheap flimsy materials with por stitching, they used to update their selection every morning with new arrivals, now the website hasn't changed in 4 months, delivery used to be a few days, now it can take weeks and they raised their prices. So all in all you get poorer quality clothes for a lot more money and way slower than before. I think I'm done with them

"I just purchased makeup from…"

I just purchased makeup from everything5pound's really good sale. Through no fault of theirs my parcel was held up at the post office and I contacted everything5pounds customer service who were lovely chasing up the parcel and regularly emailing with updates, my parcel arrived and I am blown away by the quality of the products too. The concealer and foundation were good coverage and tone, the eyeshadow pallettes are so pigmented with excellent colour choices all very wearable to mix and match, or take from day to evening. It's the little quality touches that make such a difference glass foundation bottle, metal tip on concealers making it easy to keep clean, even a magnetic closure on the lipsticks better quality than even the priceiest brands. Thank you everything5pounds,

"reasonable pricing as well as timely…"

reasonable pricing as well as timely delivery

"I ordered over Christmas and panicked…"

I ordered over Christmas and panicked when it took a while to be delivered. I emailed them and they replied promptly also my delivery turned up. I applaud their patience.