"Horrible Experience with Budget Car Hire - Avoid at All Costs!"

I recently had an incredibly frustrating and stressful experience with Budget Car Hire, and I feel obligated to warn others about their appalling service. Here's a detailed account of my ordeal:

Booking and Payment:
I booked a car with Budget Car Hire and paid nearly £400 in advance, expecting a smooth experience.

Pickup Disaster:
When I arrived at Budapest airport to pick up the car, the employees at the desk informed me that my booking had been automatically cancelled due to my flight being late. Despite my prepayment and confirmed reservation, I was left with no car. To make matters worse, there were no other cars available because it was the same week as the Hungary Formula One.

Stranded and Ruined Holiday:
This left me completely stranded at Budapest airport. I needed the car to visit family in Debrecen, and being without a car ruined our holiday. The lack of assistance and empathy from Budget’s staff was shocking.

Refund Nightmare:
A week later, I have been trying to arrange a refund, but Budget is now telling me that my reservation was never cancelled. This conflicting information has made the situation even more confusing and stressful.

Conclusion:
This experience has been the worst I've ever had with any car hire company. Budget Car Hire’s poor communication, lack of customer care, and unprofessional handling of the situation have been unacceptable. I strongly advise anyone considering renting a car from Budget to think twice and look elsewhere. Their service is unreliable and their customer support is abysmal. Avoid Budget Car Hire at all costs to prevent a ruined holiday and unnecessary stress.

"NEVER TRUST BUDGET CAR RENTAL"

After reserving with Budget car rentals through booking.com, they canceled the booking after almost one month for no reason although full rental amount was paid. After calling them to check they simply said car not available.

Update:
Yes you called me to cancel after almost a month and I had to find another car and paid double the price.