"Doesn’t include screws"

Beware, there are no screws to mount hose reels. The customer support from Ed out of the Florida office was non existent. One reply I got was they never plan on including screws, and they are a top manufacturer worldwide so they don’t need to supply screws. If you have ever called Chewy or Amazon for support, Macnaught is the opposite.

Edit After Reply: It does not show there are no screws on the website when you buy. Kind of pointless for it to be in the instruction manual as you would already have purchased the product. For a $250 reel you should have all the parts. That means screws for standard installations. Most people probably aren’t mounting garden house to metal but even so, why not include all parts? Now the reel is sitting outside on the floor until I can make time to go to hardware store. Plus it doesn’t say what size is needed, so I have to do a lot of figuring out. Might be best if we just return it, there are tons of these type reels on the market, but yours is literally the most expensive out there that I found, and it’s missing screws.

"Customer service representative"

Customer service representative was knowledgeable and she took the time to help determine what part I needed. I received the part and my pump is fully functional again.

"Hose reel installed very easy and so…"

Hose reel installed very easy and so far seems to be a great product, will be ordering more for sure

"Ordered and item shipped very quickly"

Ordered and item shipped very quickly, will definitely be a returning customer thank you

"After buying an older used air hose…replacement parts"

After buying an older used air hose reel found it to be bypassing air at the swivel on the reel. Looked online at your website and found the seals needed. ordered and they were delivered within a couple of days. worked like advertised. now I have a working air hose reel at the front of my shop.
Thanks

"3rd Hose Reel"

I looked at the reviews and most important the warranty of many brands. I bought the Macnaught to test.

Well my decision has been made. Retracta is it is not the cheapest but well worth the money. For that reason I bought 2 more!

"Water hose into an air hose !"

Had to make extra purchases to convert into a 1/2" Waterhouse and I couldn't be happier! Bought 2 and the lightness of carrying such a light hose with the same water pressure....brilliantly made! This is pricey but it's one buy for life.

"Tooling"

Speedy and exceptional service. You guys rock!

"Product arrived when promised"

Product arrived when promised. Great customer service.

"Ordered a few of the grease couplers…"

Ordered a few of the grease couplers for my manual grease guns. Im a one man operation so hope it helps keep the coupler attached to the Zerk without making a mess and wasting grease. Fast shipping. Have not used them yet, but got a good recommendation from a lube tech