"Much like CY’s experience below"

Much like CY’s experience below, I would highly advise anyone from the UK (or outside the EU) not to purchase from this awful brand. Worst customer service I’ve ever experienced, and I buy from a lot of online brands. Completely and utterly shocked. It took them 20 days to communicate with me that the reason my order was taking so long (instead of the promise 3-5 day shipping) that it was because of custom fees (£29.50 for a £78 order total). I’ve purchased from many brands outside of the EU and have always received support should anything go wrong, and have never experienced such fees.

"Refuse to refund"

It’s been almost 2 months since I requested to cancel and refund my order but they are just not refunding the order instead they ask me to pay additional custom charge for a delivery being returned to them. I cancelled my order right after I placed it as the size was wrong and they said they can’t change size so I have to return parcel and place a new order. Therefore I didn’t accept parcel delivery so the parcel would be returned back to sender but they still ask me to pay for additional duty charge and refuse to refund me for the order I never received. Even now I haven’t heard from them regarding a solution. Really bad customer service and I wouldn’t recommend to any UK customers.

"Great shopping experience"

The website is very informative and I love how fast my order is processed.