"I would not recommend dealing with this company whatsover"

I have been using Fix My PC for a number of years. I have put up with the sarcastic comments and condescending attitude of the company owner, Jon Frost for all this time, but have bit my tongue and said nothing because on the whole he has usually been able to fix any computer problems I have had. This last experience, however was the final straw.

I rang Fix My PC to ask for assistance to be met with the usual sarcastic comment about my computer competence by Jon Frost; I took the computer in question in for repair to him, to be told that it was on its last legs; I asked what the problem was and was told it was too technical for me to understand. He then proceeded for reasons unknown to remove some parts of the computer that were holding certain components in place, and messed around with them. He installed Windows 10 Home Version instead of Pro; I tried to tell him on the initial call that I would bring the Pro installation disk and key with me, but was rudely interrupted and told to bring nothing but the computer. He said that certain parts of the computer would probably fall off by the time I returned the computer home.

Upon arriving home, connecting the computer and booting it, I had major issues with it and so I shut it down and took the side panels off to find that the removal of the items mentioned in the last paragaph had caused the issues. When I switched the computer on again, it would not boot. I paid sixty pounds for this.

I took the computer to another company; the owner spent several days making sure the computer was working again, did a fresh install of Windows 10 Pro and installed several missing drivers that have enhanced its performance. It is now working well again. The problem that Jon Frost said was serious and too technical for me to understand was a simple driver issue that was rectified in a matter of seconds.

I have never left a negative review before but feel compelled to write about my experiences with this man. I would not recommend dealing with this company whatsover, to stop anyone running the risk of having a similar experience.