"I was on holiday in the area when I…"

I was on holiday in the area when I unfortunately experienced a flat tire. Having fitted the spare I made my way to the closest tyre shop which happened to be Xpress.
I count myself very lucky to have happened upon Xpress and am extremely grateful for my service there. The staff were friendly, knowledgeable, quick and efficient in delivering great service, sorting me a new tyre and giving the car a quick check over so I could enjoy the rest of my holiday with peace of mind.

"Fantastic Service "

Was a bit stuck on Christmas eve as I had a screw that punctured one of my tyres.

Luckily they got me in on the day and sorted me out quick and efficient. And still on time for work too.
Such a relief

"Very helpful"

Very helpful, efficient and polite. Great team that go the extra mile to assist, with a smile!

"Poor advertising"

There are a couple of signs around Falmouth advertising a £39 MOT from Xpress.

Rang up, said I'd seen the sign, booked in. No mention of a price change on the phone or when dropping off the car.

When I came to collect the car it turns out the MOT is now £45. Apparently this is a regular complaint with customers for a long time. The boss knows, but doesn't update the signs. Apparently the boss doesn't ask their staff to make the new price clear either. Shame.

"Always been great "

Moved to Falmouth around 5 years ago, found these folks, they've always provided excellent service and done a great job. Top quality garage.

"ordered tyres to be fitted from…"

ordered tyres to be fitted from tyresavings. select xpress for the fitting option. turned up and no tyres, person serving said it should be against the law to order tyres that cheap and they are no longer using tyresavings to supplies. but it was ok when we done the same 2 weeks ago using premium tyres. clearly only suits them when they make more money from the tyres. i would have thought the money they get to fit them and do the tracking should be enough, clearly a case of greed. if you want cheaper tyres try TYRESAVERS online. other garages are still happy to fit them

"Brilliant service and price courtesy…"

Brilliant service and price courtesy car peter even washed car like new and most important always a smile keep it up see you again for sure

"Firstly I would like to say a very well…"

Firstly I would like to say a very well done to Receptionist Stacey for dealing with such an unorganised bunch at Xpress garage in Falmouth.

I attended the garage 3 times and several phone calls and was put back a week to get a lock on my car door secured which I felt was urgent but obviously they didn't also they failed to find the answer to a whirring noise on front left wheel of my car but yet when I took it to tyrefinders they found the answer instantly 🙃 and they charged me a fortune for getting the door fixed and it took two weeks to do so, so I am letting everyone know how long these things take at the so called Xpress garage in Falmouth what a joke! I shall not be using them again, please avoid if you can!!!

"‘Xpress’ it is most definitely not"

Dropped my car off for a service (oil filter) at 8.30am. After 6hrs I phoned the garage to see if it was ready for collection, to be told it hadn’t even been looked at. I explained we had 4 kids and needed the car (7 seater) for pickup. An hour later they then looked at it and then said it also needs 2 new tyres….. Thanks, but I just want the service I requested and nothing else and asked the fella on the phone to get it done asap as we really need the car back. He hung up and then the garage would not answer the 10 calls I made over the next 30 mins. I then called on another mobile phone and they answered straight away…… hmmm strange. To be then told that they hadn’t done it and wouldn’t have time to do it by 5pm. I had to pay for and get taxis to collect 2 of my kids as the 4 go to 4 different schools.

I cannot comment on the price or the actual work they do because…. Well they didn’t do it. Clearly opted for money in the bank over customer experience. I was recommended to go to this garage. Well I certainly won’t be recommending them, I’ll be telling anyone who asks the exact experience I received.

‘Xpress’ - Ha! What a joke. Express they are most most definitely not. Avoid unless your not bothered when you get your car back.

"Excellent Service"

Good service appears to be a rare experience these days. However, in the last two weeks I have visited Xpress Garage 4 times for car wash and replacement tyres and experienced excellent service. Every time I have been treated courteously. The staff are friendly, informative and you don’t feel you are being fleeced. In the customer waiting area you can watch the data of your vehicle’s wheel alignment as it is adjusted = transparency. Despite being busy and not having a formal appointment, they have attended to me as so as I turned up. Ordering and delivery of tyres easy and quick. No visit has taken time longer than expected. Don’t think I will go back to any high street tyre services that have 3 letters or rhymes with Quick Bit. Also a very nice new coffee and sandwich cabin up the road. What better a way to spend a waiting period.