"Lovely accommodation"

Lovely accommodation for our annual Sister’s getaway.
We had plenty of beds and bathrooms to accommodate all of us.

"Cae’r Borth"

Cae’r Borth

We stayed with all the family (14) from Sep9th-16th
What a special place for a family holiday to or celebration or two families to share
The house & gardens are extra special with everything you can think of provided
The kitchen & dining area are perfect & the long gallery with all the old family portraits
The situation is idyllic with the coastal path nearby and so peaceful
I cannot recommend this property enough you really must enjoy the whole experience yourself

"I wish I'd read this before booking…"

I wish I'd read this before booking with Bolthole retreats but at least disaster was avoided as I was able to cancel my booking within the Airbnb 48 grace period. The advert on Airbnb clearly states the property accepts pets but after I booked they told me only one small dog - not two cats. This not mentioned on Airnb and then the rude customer service person using only the name `Bolthole Retreats' tried to blame me for not looking at their web site. What a shambles, avoid!!

"We have just returned from four nights…"

We have just returned from four nights at Cornelyn Manor in Anglesey. The location and the apartment was fantastic and five star without a doubt. Everything you need to ensure a perfect stay was there. Can't wait to return.

"Avoid and use a decent company"

We booked a cottage nearly a year in advance and not long after had to cancel due to unforseen circumstances. In all my years booking UK holidays I've never had to cancel completely and was shocked at the disgusting way Customer Service would just not help in any way. The £150 deposit I have now lost which is a massive deposit for a cottage that was only £400 for the week to begin with.

I then thought rather than loose the £150 I would ask my parents if they wanted to go. Oh no, you can't just do that with this substandard company either, that costs even more money £45.00.

It seems to be ran by people that don't truly care and there are far better holiday companies out there. Honestly avoid.

"I never write reviews but feel I have…"

I never write reviews but feel I have to do this one.
We stayed at Oliver Cromwell cottage in Winchcombe. It is a good looking property and lovely location. It was clean but...
When we arrived the oven was not working so we called the maintenance number and someone came very quickly. Whilst he was fixing it the oven exploded! We were offered to use next doors oven which meant carrying hot food between cottages.
There was a leak in the upstairs shower into the kitchen below leaving the floor slippery. This was again reported but not fixed.
After the holiday I contacted bolthole Retreats who where less than helpful. Telling me that we had been offered other accommodation which was just a lie
Not good enough on all counts

"Bolthole cancels booking without warning."

I booked a property so that we could attend a family wedding and paid the deposit. Several months later, with no warning or consultation, Bolthole Retreats unilaterally cancelled the booking. This has caused huge problems as alternative suitable accommodation is almost impossible to find in the area at the time of year in question. To add insult to injury I received an email expressing disappointment that I would not be staying with them, as if it was my choice, and hoping that I would consider them in the future. No chance whatsoever.

"AVOID AT ALL COSTS"

AVOID AT ALL COSTS! I WOULD GIVE A MINUS STAR IF I COULD, this company has the poorest customer service I have ever dealt with, the customer service team were rude in all correspondence when we complained, the house we stayed in the cotswolds was in very poor condition, ceiling leaking and lots of things in the house were falling apart, not worth the money considering this is meant to he luxury accommodation!

"Water pouring in through ceiling and into fuse box"

We stayed at South Winds for three nights in October. We experienced several problems with cleanliness, underfloor heating not working etc, but decided to try and enjoy our holiday.

On our final night, however, water started pouring in through the ceiling in the bedroom. It woke us several times in the night and caused a slip hazard and electrical hazard (water was pouring into the fuse box too). I notified the owner and Bolthole Retreats within hours.

Four days later Bolthole Retreats contacted me and apologised for some of the problems we experienced, but strangely not the water leak. They stated that it was a shame that I hadn’t contacted them sooner about the problems we experienced (this incident happened in the middle of the night and I contacted them first thing in the morning. Given that it took four days to hear back, I am not sure contacting them earlier would have helped with this!). We never heard back from the owner, which is a shame as we felt our safety and comfort was compromised.

"Avoid it all costs"

Avoid it all costs. We stayed at a property in Fossebridge via an Airbnb listing and the property was not laid out in the manner described per the description and the floor plan on the Airbnb listing. Members of our party also suffered from a woodlouse infestation in their room. We tidied the property to a high standard before leaving but Bolthole retreats left a review for us saying ‘not great guests’ and won’t explain to us what the basis of their review was - unfounded. Unprofessional company and will be avoiding in the future and would recommend others to avoid as well.