"do not use this company"

do not use this company. they have the poorest communication out of any company i have ever used in 60 years and i do not exagerate . they have and show absolutely no care for their customers and people who rely on them for food they already paid for and therefore cannot buy any other food when they failed to deliver. time and time again it was guaranteed the delivery would arrive and time and time again they did not deliver without a word of communication. they are heartless and uncaring and i strongly recommend not to support them. this world is hard enough and i will never support such a sociopathic business model ever again. if we do- we get more and more the same.
shame on you chefgood.
you are reprehensible.
im glad to say goodbye when you finally refund my money.

"No communication"

After dealing with cyclone Alfred in the Gold Coast, we did not receive our scheduled delivery with zero communication about what to expect from here onwards. Complete lack of response to emails, online chats and phone calls. Very disappointing.

"If I could give u no stars I would "

If I could give u no stars I would
Disgusting unprofessional thieves
Took my money $170 never received my order
Day after day spoke to customer support
Emailed them constantly
Have never even received a response
Would not give me refund
Do NOT buy from this company (scam)

"Do not use this company"

Do not use this company, they are dishonest and scam you into a subscription without communicating this properly. The food is extremely bland and has gone downhill since they first commenced trading 2 years ago. Be aware, as you can see many people have been scammed and the customer service is unhelpful and extremely rude. I hope this review will help someone else, think twice before ordering from here.

"Terrible experience out of pocket $150…"

Terrible experience out of pocket $150 as whole order had to be thrown out. I was offered a $5.95 credit and that was it they didn’t care. Steer clear

"I am totally disappointed"

I am totally disappointed. After trying to cancel five food a week order. I receive 17 meals at a cost of $122.
I have tried to contact you in several ways but totally useless. I was run around and around

"well my wife paused the service which…"

well my wife paused the service which is by the way NOT INSTANT then much to our surprise a week later whilst we were in Indonesia another order arrived and obviously went off.
We were told that it was my wifes fault as she paused the service for just 7 days. Bol locks i say. they as usual refused to issue a refund. Now ive blocked my card contacted the bank to try and get a refund.. Besides all of the above the food was NOT good at best. Im sure they will go broke within 12 months. their food and service and etiquette is just n ot good enough.

"The same has happened to me as below…"

The same has happened to me as below comments from another client:

My first delivery had to be delivered again as they did not have my address. When the food did arrive it was average but I guess handy. What disappointed me was the fact that a second batch of the exact same meals were sent and payment deducted, even though I had checked the portal several times to ensure that I did not have another order coming. When I spoke to a customer service rep, she said I’ve cancelled it now and you’ll just have to accept the food, as my account had managed to be connected to my work account. Apparently my “personal” account is not live and yet I receive emails to my personal email. Go figure 🤷

"Second batch received without consent "

My first delivery had to be delivered again as they did not have my address. When the food did arrive it was average but I guess handy. What disappointed me was the fact that a second batch of the exact same meals were sent and payment deducted, even though I had checked the portal several times to ensure that I did not have another order coming. When I spoke to a customer service rep, she said I’ve cancelled it now and you’ll just have to accept the food, as my account had managed to be connected to my work account. Apparently my “personal” account is not live and yet I receive emails to my personal email. Go figure 🤷

"Great Meals if actually delivered per order, Customer Service may not actually exist?"

Recently signed up, and OMG - just two weeks in, the customer service experience is so poor! I am a busy person [hence a good delivery service is required], and I usually don't write reviews, but it was so bad I have to share this:
For context, I would rate the actual meals 5/5 (1 week in though, so this may change). I haven't had anything expired yet, contrary to other reviews, but it's early days. I feel the meals do taste great! My 3-star rating is based on an average: 5 stars for the meals, 0 for customer service, hence the 3-star overall rating (arguably 2.5).

Week 1: 
Perfect delivery, great experience.

Week 2: 
We ordered 10 meals to cover my partner and me for the weekdays (same construct as our first order ever, week 1). Only 5 were delivered. This was a disaster as we suddenly had to figure out workarounds and meal planning for the week in the middle of a major project delivery. This happened after seeing the delivery and receiving a 24-hour automated email response to all formats of available service inquiries, and actual confirmation that the remainder of meals wouldn't be delivered, causing us to resort to multiple takeout meals.

Step 1: 
Attempted to call the customer service phone number approximately 4 times during business hours. After several minutes on each call, there was just an automated message stating that representatives are unavailable to take the call and to send an email. No one answered the phone. I assume there isn’t an actual Customer Care Team in place?

Step 2:
In parallel with trying to call, my first attempt was to log a WebChat query. While waiting for a response on the phone, the chat query was possibly 'transferred/directed' to someone who could assist me. During this time, I had 2 meetings, picked up the kids from school, cleaned the house, and dropped the dog at the vet—still no answer after 6 hours - WOW.

Step 3: As a new customer, I thought maybe I did something wrong when engaging with the WebChat initially, so I logged my query again. Same thing: no response

Outcome:
After spending so much time trying to get in touch and never being successful through multiple avenues to actually talk to someone, I am completely stressed out now having to meal plan this week. I will give the service one more try next week and will see how it goes.

At this stage, I can't extend invitations for free boxes to loved ones and wider contacts as my trust was broken way too early in this process. I simply cant be an ambassador of these services, even though I was really excited to mention you to some relatives week1.

I received an automated-looking email the next day and post all possible contacting attempts [ie phone, email, and WebChat,] stating there was a system glitch apparently causing the incorrect [eg 50%] delivery of my order. Consequently, I didn't receive my full order, and a credit of approximately 50% of my payment would be issued in up to 7 days (assuming the refund is coming from an offshore bank account, how else would you explain this turnaround time, its a bit outrageous) - refund yet to be received of course.

Summary:
I wasn't actually looking for a credit. In my email to customer support, I requested the remainder of my order to be delivered via urgent courier, as having to now figure out our week of meals at such short notice was NO BUENO!

Quite honestly, and for future credits (and I hope we never have this experience again), Chefgood considering the time taken out of my day to escalate, in addition to missing meals would be a great way forward, seeing there isn’t actually a customer service team in place.

Again, Week 2 of ordering - if I had years of great memories ordering from Chefgood, I would easily forgive a so-called ‘system glitch’ for a one-off order not being perfect. But it’s a bit too early in the piece, so please do better? Your food isn’t bad (please don’t spit in it now due to my review), and I would love to recommend it to some high-value potential customers!

Do you need someone to mange the customer service for you? feel free to reach out!