"Effective multichannel customer support for any firm."

It is very useful in assigning ticket-based tasks to team members and also helps in monitoring client support tickets logged on it and retrieving all history /steps of action performed on the ticket Helping us more effectively assist and guide customers who have questions or concerns about our offerings.
Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.

"Best helpdesk software with ITIL and Live chat"

Best help desk software with multiple company management and ITIL service desk. It also have good live chat product which is fully integrated with our help desk system. User friendly, very stable and cost effective software.

"Ticket management system by Vision Helpdesk"

The ticket management system offered by Vision Helpdesk is very easy to use
with lots of automations which helps the team to provide support to the customers.

"An Easy to Use and Automated Customer Support Software"

As our pharmaceutical company grew in size and structure, there were customers contacting us from different channels, that we found difficult to manage.

Vision Helpdesk came as a blessing for us.
Customer Support in our organization is now managed in perfect synchronization.

Not just the customers but also the staff members are delighted by the benefits derived from this software.

Thank you Vision Helpdesk for this wonderful platform.

"Great internal support tool"

We have trialed Vision Helpdesk and are moving forward after our trial. Hands down, Vision has the nicest GUI for the price. Setup requires Zend Optimizer which was a little bit of a headache to get installed but it has been smooth sailing since. I will recommend Vision to any of our partner companies moving foward. It's worth it.

"Best array of features. Easy and strait forward to use."

I looked at over 10 different help-desk providers. I tested each of them that offered trials, and compared each of their feature sets. Vision Help-desk was in my top two. Their better features, which included sending of basic invoices to customers, and their helpful support department made their product the clear winner for us. It has been worth every penny, and will continue to help us support our customers and save us money.