"Ease of processing,and simplistic…"

Ease of processing,and simplistic format !

"Professional Indemnity Insurance in a hurry."

My time frame was short and the response was instant.

"The customer service was poor"

The customer service was poor. When I tried to purchase insurance online, the process failed and prompted me to call customer care. When I called, the representative spoke unclearly. I asked him to repeat himself, and he responded with frustration, asking if I had received an email instructing me to call. Without addressing my issue, he forwarded me to another number, where I was left waiting indefinitely. I eventually hung up and attempted the online process again, which this time was successful.

"Very easy to complete the forms and…"

Very easy to complete the forms and submit

"The ease of renewal and the competitive…"

The ease of renewal and the competitive price of the insurance policy.

"The quote was easy so was payment.."

The quote was easy so was payment... All good thus far...

"easy renewal and affordable cover"

easy renewal and changes to options quick- price is affordable for cover provided - did not like the payment option other than credit card - unusual and difficult to do - just giving a biller and reference would be better

"Thanks to the team for renewing my PI…"

Thanks to the team for renewing my PI insurance cover at short notice !

"Delay in issuing renewal policy documents"

Payment could not be made electronically. I had to call and request an invoice to pay. After making the payment straight away on receipt of the invoice confirmation and new policy documents were not sent until 3 weeks later after I received another payment reminder and sent a follow-up email to the Account Executive that sent me the invoice to pay. Unfortunately whilst in the past renewals were an easy and simple process on this occasion time was wasted making a call and following up 3 weeks later etc. Kindly consider fixing the electronic payment method in the future or provide invoices so payment could be made and please ensure policy renewal documents are issued before another payment reminder email is sent out. Thank you.

"Express Insurance has made renewing my insurance easy."

Express Insurance has made renewing my insurance each year simple and there have been no major cost increases.