"Best Quality and Service"

We have been loyal customers of Pure H2O since around 1990, when we installed a machine in our health food store in Barnes, southwest London. Between 1990-1998, we sold many thousands of gallons of pure water and many of our customers went on to purchase machines for their own homes. By all accounts, all of those customers were delighted with the product and the fantastic service from Pure H2O, as were we. In 1995 we had a domestic machine installed in our own home and recently upgraded to the wonderful new Pure H2O RODI+. It is small, compact, quiet, quick and efficient. In over 30 years we can honestly say we have received exemplary service both from the service engineers and indeed, on occasion, from Roger himself. He has always gone the extra mile to ensure quality and customer satisfaction. Friends and family often comment on the pure taste of the water. Tea and coffee and food taste so much better. But more important is the knowledge that our water is free from chemicals and contaminants of all kinds. We feel this is a vital aspect to doing the best for our health that we can. Even our 10 year old “bean to cup” coffee machine has benefitted and has remained clean and scale free.

We have absolutely no hesitation in recommending Pure H2O and their products to anyone wishing to improve their health and enjoy clean, pure tasting water. Far, far better and purer than anything you can buy, plus saving on single use plastics that bottled water requires.
--James and Donna Hitchings

"Pure delight"

I have a RODI purifier and water softener, supplied, installed (over 6 years ago) and serviced by PureH2O Ltd. I was recommended to use them by a friend who is also a happy and satisified customer of theirs for over 20 years! Visitors to my house are astounded by how good pure water tastes and many of my friends and family have since become customers.

"Avoid Pure H2O"

I was a PureH2O customer for eight years and recently called them to arrange a service. I am still in shock after they lied to me. I was told that my system is 'out of date' and I would have to pay £500 for a service (normally £250) or have a new system installed at a cost of £4000. And then on top of that I would need to pay them £30 per month as well! My jaw dropped!

I realised that my system was an Aquathin and made contact with them and received wonderful service. It turns out that PureH2O did not bother to change the most important filter called the deionizing module since 2016! The filter is essential for the removal of hormones etc.

Essentially I can ask for my money back because that is what I pay for when I have it serviced. They are operating fraudulently and lied to me. I wonder why?

Thankfully, Aquathin serviced my system professionally and has assured me that my system will last for many many years.

Update: This company then flagged my review to Trustpilot who removed it after they left the following message:
THIS IS A FICTIONAL REVIEW . 'Mr Zebra' is not and never has been a client of PureH2O. We have good cause to believe that the directors of the company Aquathin who they are clearly trying to promote in this review are using Trustpilot illegally to denigrate our reputation. SHAME ON YOU ADAM & CHRIS !

Their comment is simply not true. I was a customer of this company and this is my account of what happened and I will not be silenced.

To make it worse, they cloned my name and gave themselves a good review. I am currently in contact with Trustpilot as to how this is possible.

"I've been a customer of The Pure H2O Company for a few years and have been delighted with the quality of the pure water that their system produces. Customer service - excellent. Highly recommend."

I have been a customer

"8 years in and we are so grateful to PureH2O"

It’s been 8 years since PureH2O installed our water filter and changed our lives for the better. We never buy bottled water any more because the quality and taste from our tap is superior. The best thing though that I want to mention is how much money we have saved every year. We live in an extremely hard water area and prior to PureH2O we had to replace our kettle, washing machine and dishwasher and shower heads etc regularly but we still have the same appliances running perfectly 8 years in! I also want to add that the annual service team are always polite and thorough. Keep up the good work and thank you so much!

"A great company"

Pure H2O have been an integral part of our family's health and wellbeing for over 20 years now. We never had to boil the water for baby milk , we've never worried about what our children are drinking and our family and friends enjoy the taste of literally pure water ,without having to add to the environmental waste of yet more plastic bottles. The engineers are excellent and have continued to give us great service in a safe and professional way. We would not be without our water purifier and now our children are grown up they want them in their own houses too!

"Great purifying water system"

Great water system which has made a huge improvement in the quality and taste of our water. Lovely company to deal with and good aftercare. We’ve had our system for years now, would def recommended.

"Great system, great service. Highly recommended."

Had Pure H2O water system for nearly 15 years. Still delivers the goods. Really enjoy the pure water taste and wouldn’t be with out it. System requires an annual service. Team at Pure H20 always efficient, courteous and continue to provide great customer service.

"Failing to deliver promises and the truth"

Allegedly and in my opinion only.
Terrible equipment,awful customer service ,
expensive service contracts.
Unreliable and late at best.
Yes I worked for them I apologize for that. 30 years experience in construction never seen such a shambles.
Make up your own mind please do.
Roger Wiltshire just tells lies
Ask the six staff who all left on the same day in 2019 ...
Make accusations of misconduct and sabotage to cover his inadequacy.
How dare you call my parental responsibility the litter of my life.
Splodger Flopshire you are a total disgrace.
See you in court loser.