"We found them very helpful when we had…"

We found them very helpful when we had a small issue with our new radiator. They kept in contact until it was sorted. Service was very prompt. Delivery was quick. Would definitely use them again.

"the dimensions were correct and it…"

the dimensions were correct and it fitted my bathroom without having to drill any more holes as the piece needed only one screw hole per wall connection.

"Excellent service"

Excellent service. Fast delivery, and queries with product all resolved promptly.

"Timely delivery and quality product"

Timely delivery and quality product. Our new radiator looks and works great.

"Great customer service"

Ordered a radiator, unfortunately it came damaged by courier. Contacted brand new bathrooms and was sorted extremely quickly and efficiently. Great company but unfortunately let down by courier. I would recommend and order from them again.

"Towel heater dent done right"

Purchased a towel heater. The courier left before I could inspect it, found a dent in it and called Brand New Bathrooms immediately. Got a busy signal so had to leave a message. My call was returned within 5 minutes and they had me send a few photos in an email. Within 15 minutes they told me a replacement would be sent and the damaged goods collected. Everything went well on the very next working day. I’m more than happy and would give 6 or 10 or more stars if I could because that’s how it should work and Brand New Bathrooms are the only ones to do it. I got to talk to a real person, I didn’t have to go through a chat bot, I didn’t have to wait a week or more for a canned response, I didn’t have to argue with the company about the damage or who caused it, I wasn’t told that a mile long list of T&C’s exempted them from fixing the problem. Just good old fashioned taking care of your customers like they should be. Anything I need in the future I’ll look for on Brand New Bathrooms first and I hope they have it.

"Top Customer Service"

Paul was super helpful with great communication throughout my experience with Brand New Bathrooms. After initially misunderstanding a product description he was quick to help and then refund the order (and also update the website description). After a subsequent supplier then let me down Paul was once again quick to check stock and sort it out for me.

Unfortunately there was in issue with an incorrect item being delivered. This was direct from the supplier so not Brand New Bathrooms fault (and I didn’t open and check on delivery). Again, Paul was quick to sort it out given the urgency to get a replacement.

Would highly recommend for excellent communication and help throughout (rare to find with online companies). The shower screen itself (Scudo Momentum) looks great with the minimal profile / framing.

"Five star experience "

Excellent product, excellent service, very fast delivery many thanks

"I'd like to thank you all for a great…"

I'd like to thank you all for a great service. Product was as described and as per the photos. Love how it completes our bathroom!

"Brilliant customer service"

Quick delivery. Items carefully packed and as described. Great customer service. The team went the “extra mile”me to help me find additional brackets for my radiator.