"Really terrible customer service and…"

Really terrible customer service and website. They cancelled my order with no explanation and no response to queries. Avoid if you value customer service.

"purchased a XL 2 row cribbage board…"

purchased a XL 2 row cribbage board template. Made 6 holes and the drill bit holder/depth set flew apart, no idea how many pieces as it was a single piece when started. Now let the fun begin, called Rockler customer service Gary talked a great game and told me a replacement would be sent out right away. Fast forward 3 weeks, no replacement yet, my client has gone elsewhere and the poor word of mouth has begun. Call customer service again and this time Ann tells me that is ridiculous and a replacement will be sent right out. That was 5 weeks ago. Now closing my business. Their uncaring about the small guy is incredible.

"Be advised if you have order issues"

They short you on orders and do not reply to questions! Most equipment is ok- but if you have order issues - consider the money gone and throw the item away - you just got screwed! You will only get do not reply emails!

"Bought a Dewalt Track Saw from Rockler"

Bought a Dewalt Track Saw from Rockler. ($950.00+). They offered me “free shipping” on orders over $39. When the order totaled up, I was charged $73 for shipping. Called customer service to find out that what I ordered did not apply for free shipping and the misunderstanding was all my fault. Nothing like making a “promotional offer” then take it back and telling me that it doesn’t apply to me. Like I mentioned, my latest purchase was for $950. About a year ago I bought a CNC Router from Rockler for $5.5k. I hope they enjoy the $73 they screwed me out of for shipping. This is the last purchase I ever intend to make with this company and their useless customer service dept. I’m Done.

"the products seem above average but service below average"

Think twice if you buy from Rockler, seems service and common sense is not their forte.
I spent $1,085 on a Rockler table router system that included a dust bucket kit that included "...clamps..." and the picture (on line) shows 2 clamps. The system arrived with only 1 clamp. Called Rockler and was told we only get one clamp and yet the dust bucket kit needs 2 clamps to operate. The Rockler service person said they would send this problem to management.
Are Rockler service people not able to solve simple problems; that this is a 'management' situation! Have not heard back from Rockler. (requires CEO???)

"Rockler is horrible with customer service"

Rockler is horrible with customer service. I ordered an item that was back ordered for over 4 1/2 months with no notice from Rockler. The staff who handle their customer service are both arrogant and un helping. I really never want to deal with Rockler again. They are expensive and unhelpful.

"Decent enough products, terrible service."

I purchased a Rockler product fulfilled by Amazon via the Rockler storefront on Amazon. The product needed an adaptor to be functional at all, this information was listed on the box and in the manual, but not on the product website. The adaptor needed was only available directly from Rockler. I contacted Rockler customer service through Amazon to alert them to the omission in the Amazon product description and got a really dismissive form response back. Upon contacting their company directly my concerns were brushed off completely and they blamed Amazon. I was told that if I was unhappy about having an unusable product I could pay for expedited shipping on the required adapter. The product itself is a neat piece of kit, but working with Rockler was absolutely miserable. I’d advise Rockler to recognize that regardless of the quality of your product, if customer service is hot garbage, customers won’t return.

"Terrible customer service with no resolution for damaged items."

I purchased a brand new SawStop table saw on April 16,2023 through Rockler for just under $4,000.00. The item was shipped 4/20/2023 via YRC freight directly to my home. Upon delivery, some of the boxes had dents / crushing (the box with the fence rails was torn and did show some scratching at the end); however, the overall condition of the packaging was not out of the ordinary for a cardboard box shipped via freight. The damage was noted on the delivery receipt, which I kept and send to Rockler.

Upon unboxing the equipment and assembling the saw to identify any additional damage, I found the cast iron top was scratched, the front and back fence rails were bent in the middle, the fence tube was bent in the middle, and the motor for the saw would not power on. I contacted Rockler via phone and was told they would take care of the situation and send out any replacement parts as needed. I was also told to contact their DropShip department to share the evidence and all documentation in writing, which I did.

After submitting all documentation and paperwork, it took their DropShip team 8 days to contact me, and over 2 weeks to come to the conclusion that they will not refund my purchase nor will SawStop provide replacement parts to make the saw functional. Their justification was that I did not write on the freight delivery ticket "possible concealed damage" and the item is out of the box. Keep in mind, the damage was noted on the delivery receipt, and the item needed to be unboxed to discover the additional damaged items.

From reading another review submitted 5/13/2023, it appears that Rockler DropShip department nor SawStop (appears to be run by a woman named Brittany) does not stand by any of their items shipped via freight nor supports their customer base. Given the horrendous customer service and complete disregard to making this situation right, I have reached out to various consumer protection agencies to assert my legal rights.

In addition to the above, I also ordered a new dust collector, which I had asked to cancel due to a delay. They agreed to a full refund nearly 10 days ago! It's been over a week, and I haven't seen any refund!

From my experience, Rockler doesn't care about their customers and simply expects their customers to accept damaged and defective goods. Their actions are borderline theft, and I urge consumers to avoid my experience and shop elsewhere.

"First of all I'm not a big fan of…"

First of all I'm not a big fan of rockler...but I will have to say..that I bought the 24 inch clamp that is on sale now and it was when I bought it... well it broke...nothing that I did...but when I called rockler and told them this they send me another clamp to replace it....and honestly I thought they would tell me to take a hike....but to my surprise they sent me a new clamp....it's nice to know that they have integrity to their customers...and I do know the reviews don't say this....don't believe all these reviews....I will buy again from rockler...

"Ignores emails"

Ignores emails and Paypal emails. Order over $700 worth of tools a week ago and still hasn't shipped. Three days ago I tried canceling this order and they have been MIA to email and Paypal requests to cancel this order. I need the tools to complete a project and this has caused a week of delay until I caved in a purchased elsewhere that is already schedule to deliver in a prompt amount of time, hoping my order with Rockler gets canceled before shipping.