"Helpful and professional customer services"

We recently bought an awning there and the customer services was excellent. We were served by a lady who was extremely helpful, professional and knowledgeable.

"Our caravan"

Our caravan, our third bought from Newport Caravans in 2019, developed a fault just before the guarantee was about to expire! No problem, this was found and rectified within time. Whilst the van was in the Workshop there were a couple of other problems which needed attention (not covered by guarantee) but these were sorted without charge. Whenever my wife and I visit Newport Caravans we enjoy the experience and are treated as friends by the staff old and new – thank you. Happy to recommend this company.

"Purchased a Hubi Solarhub 10k just now…"

Purchased a Hubi Solarhub 10k just now for an advertised on the item sticker price of £215. Paid at the till for this and some other items and noticed I'd been charged £240 for this item instead of £215.

I was told in no uncertain terms by the 'friendly' Assistant Retail Sales Manager that I could refund the whole thing and that she didn't have to sell it, she could merely remove it from the shelf.
This is after I've purchased it and have a contract with Newport Caravans.

"oh we've had a price rise'' was her answer and there's not a chance she was refunding the £25.

I was informed that ''she knew the law'' but unfortunately I also know the law and own two retail stores.

Reporting to Trading Standards as we speak.

I will point out the original salesperson who served me was lovely and a credit to the company.

"Exceptional service"

We have used Newport Caravans Ltd, on numerous occasions and each time, Mark and his staff in the workshop have been exceptional.

(1) Work was carried out to an extremely high standard
(2) All staff are very friendly and were happy to spend
time, making sure that we new how to operate
all of the additions added to our motorhome.

We will be returning to have more work done, safe in the knowledge that everything will be completed to an extremely high standard.

Thank you Mark and your workshop team...

"We purchased a 2015 models Swift Sprite…"

We purchased a 2015 models Swift Sprite caravan in August, collection early September. Rhod and the team were efficient and helpful at all stages of the transaction. 2 weeks in the Lake District later in September and 3 faults came to light. The team at Newport Caravans took the van back for a week and corrected all faults without hesitation and fully under warranty. Ben was efficient from the first call.

I have dealt with many caravan dealers in my life and have no hesitation in recommending Newport Caravans thoroughly. We will definitely return to p/x and purchase again in a few years when we plan to upgrade.

"Fantastic buying experience from a fantastic company"

My wife and I recently bought a caravan from Newport Caravans and our experience has been first class. We dealt with Ben who has been really great. They made the entire buying process really smooth and simple. Ben accommodated our requests, made arrangements for some extra equipment to be fitted to the caravan and has been very patient with us (we moved from a Motorhome to a caravan) despite the millions of questions we’ve asked!

We especially liked the pre delivery walk around video of the caravan. What a great idea! It saved so much time when we collected the caravan and I’ve still got the link to refer back to if I get stuck in the future.

My wife and I are absolutely delighted with the caravan. The standard it was been prepared to is nothing short of exceptional. Our previous Motorhome purchase was from a dealer in The Midlands and it took a fair amount of cleaning to bring it up to our standards, and we thought this was probably the norm when buying a used vehicle. Not so at Newport Caravans. The caravan was immaculate from top to bottom…even down to the toilet cassette. It quickly became apparent that all the cleaning gear we have was not going to be needed!

Thank you Ben, thank you Newport Caravans. You really have done us proud!

"Very poor service."

After leaving a number of messages to get a price on a new Elddis campervan, I didn't receive a single reply. I eventually visited the showroom and got a price. Their price was not competitive and they couldn't supply the colour I wanted (black) so I purchased elsewhere. I called them again with a Elddis warranty tv aerial job. Because I hadn't purchased from them, they weren't interested in the warranty work.
Six weeks ago I then asked them to supply and fit parking sensors, I'm still waiting for a reply. Overall, my experience with Newport Caravans is dire.

"Recently visited agreed a deal on a…"

Recently visited agreed a deal on a used caravan told no need for deposit took all my details just sort out finance and let us know .
We rang back next working days in the afternoon then told sold the caravan to someone else ! Not even a apology or phone call very poor service!!!
Bought a new instead elsewhere their loss

"Excellent virtual customer service"

Considering changing our caravan during the Covid pandemic lockdown was a challenge in itself. We contacted several dealers including some on our doorstep who took forever to get back to us. Scott’s almost immediate response to a speculative text from us immediately made us feel like valued customers. Quite a long way from home, almost 90 miles, but the video walk round of caravans we were interested in was far and beyond anything anyone else offered. The whole process was exciting and rewarding and we are delighted with our new Elddis Crusader Mistral. Thanks Scott, quality customer experience.

"Excellent stock, deals and Rhodri"

When considering buying a motorhome last September we trawled all the dealers in the south west but Newport Caravans & Motorhomes were outstanding in terms of stock, facilities and Rhodri gave us a great deal. I can't recommend them highly enough and the accessory shop and cafe are an added bonus. No pressure sales and quite happy to allow a good look around the vans.