"I had an online consultation with Jane…"

I had an online consultation with Jane last week. I wasn’t sure what to expect I had really wanted to visit in person but I was so impressed with my online visit. Jane was amazing and the quality of the pieces were clearly visible with the cameras. I had a very good idea of what piece I wanted to buy but couldn’t believe that I changed my mind during the consultation and was absolutely drawn to another piece. I’m delighted that I purchased my piece today, the staff I some to were so helpful and nice. My experience was super and very impressive. Thank you. I can’t wait to receive my piece. X

"Best customer service ever."

Absolutely amazing customer service from the very first communication. We had a credit card gift Xmas voucher from my husbands work place which didn’t cover the entire order. We made contact with Chupi to ask what to do as we couldn’t use 2 different cards when trying to pay. Mollie couldn’t have been more helpful - back with a solution and a link to complete the order the following day. Ordered and delivered on Xmas week which was much faster than expected - it was lovely to have a beautifully presented box to open on Xmas day. Love the white gold midi disc chain and can’t wait to add the final initial once our new baby gets here! Thanks Mollie and Chupi for everything.

"I just love Chupi’s work."

I just love Chupi’s work.
I have bought two lovely pieces now.
The first, a solid gold crescent moon which I believe is discontinued. It was a first anniversary present for my wife who is Turkish so the crescent moon obviously is significant to her. She loves it and has never taken it off once since I gave it to her.
The second, is a more recent purchase. I bought “to the moon and back” for my daughter’s birthday. I haven’t given it to her yet, but I know she will love it.
Can’t fault anything about the experience. Nice, unique and unusual pieces, beautifully presented in their packaging. Very fast delivery times.
Customer service is also quite something. On the second piece I had made a small error in the “greeting/note and was able to use their chat function to speak with a human who corrected the mistake there and then.
5/5 for this Jeweller. My only gripe, Chupi does not seem to make jewellery for men.

"Beautiful"

I received a gift of the North Star signet ring earlier this year and I can't explain how thrilled I am with this beautiful ring. It's my fourth Chupi piece and I am just loving the little collection I have built, they are so unique and beautiful.
The ring is so petite I can hardly feel it on my finger.
Chupi's customer service is beyond amazing, I will definitely shop here again.

"Amazing customer service"

The customer service was OFF THE CHARTS! I have never had such good customer service, they have gone above and beyond, getting me the exact engagement ring that i wanted before my partner has to leave the country for 6 months!!! Just...I love them so much right now!!! (it was Kate in customer service who made actual magic happen!)

"A pleasure to do business with"

My boyfriend treated me to the Stars in the Sky three diamond necklace for a very special birthday. It was even more beautiful in real life than on the website. I was so in love with it when I received it that I treated myself to the North Star signet ring to compliment it. Customer service was the best I have ever experienced and the packaging is out of this world. Thank you for making a special birthday even more special x

"Tarnished and blackened silver"

I got a gift of a silver bracelet. When I took it out of the box the 'Chupi' disc was tarnished and blackened...it looked very cheap and tatty.
I contacted customer services to see whether they could send me a disc replacement. They said NO and instead sent me instructions for polishing silver!!!!
The cleaning made no difference and still they wold not send a replacement disc.
very bad company to deal with when you have a problem.

"I can't recommend them enough"

I can't recommend them enough. Amazing sales service, amazing aftercare and customer service and beautiful high-quality products.