"Do not order from this website"

Do not order from this website; customer service is absolutely dishonest and won’t accept to take any reponsability for their own mistakes.

A few weeks ago I ordered the curtains and the information about the maximum span of the curtains was NOT anywhere on the product page. (Btw: they added it after my complaint, pretending it had nothing to do with it). As a result: I spent nearly 700 euros on curtains that aren’t wide enough and Gotain refuses to refund me.

"En smidig och bra köpupplevelse med…"

En smidig och bra köpupplevelse med hjälp av Ann-Louise i Göteborgsbutiken! Hon svarar alltid snabbt och med all info som behövs! Jag kommer definitivt att återkomma som kund.

"Amazing customer service and support…"

Amazing customer service and support from Sandra at Gotain.

I needed a new blind and also a spare part for a Gotain blind we had already purchased. Sandra is so quick to get back to me, sort out any issues. and ensure we received the goods in the quickest time.
A truly positive experience and the products are beautiful.

"Not what they promise"

Really disappointed with the experience. During the "curtain planning", they measured the floor instead of the ceiling, so I ended up having to measure myself anyway (even though we had a visible ladder on site). They measured the width and length, but it turned out wrong. During the measurement, we agreed that the curtains should reach the floor, maybe a bit longer. They don’t even touch the floor. The hooks for the curtain mounts are of poor quality and break easily. Not what you would expect in this price range.

So I do not think they live up to what they promise on their website.

On the positive side, the fabric is nice, and the blackout curtains look good.

Do not recommend.

"Ann-Louise 5/5"

Ann-Louise gjorde hela min upplevelse på Gotain, Göteborg. 5/5 stjärnor på alla punkter.

"a great experience so far"

a great experience so far. Ann-Louise fitted me in at short notice for an appointment that would work with my project timeline. She was very informative in the planning meeting and answered lots of follow up questions promptly. I'm looking forward to my curtains arriving!

"En leverantör som jag varmt rekommenderar. "

Har återkommit till Gotain och Ann-Louise som gett mig bra och personlig service.
Ann-Louise svarar snabbt och leveranserna har stämt överens med mina förväntningar. Är så nöjd med hela processen och framförallt slutresultatet.

"Otroligt fina gardiner!"

Bra tips och råd från Ann-Louise vid funderingar kring gardinval och längder, samt snabb hjälp vid ytterligare beställning. Är så så nöjd med gardinerna från Gotain, dyra men värda varenda krona!

"Fantastic curtains very well made"

Fantastic curtains very well made, great price. Excellent communication and phone video option made all the difference. I tried Hillary’s here in UK, but the fabric was man made and overpriced compared to Gotain. Delivery was fast and easy (DHL) Highly recommend Ann-Louise and Gotain!

"Ann-Louise helped with curtain planning…"

Ann-Louise helped with curtain planning & made the proccess so smooth, especially when measuring on your own can be stressful. The curtains arrived earlier than expected and the quality is unmatched. We love them!

Only note i’d make is that there is a qr code that links to an installation video, but there is no English version which was a bit difficult in figuring out how to hang them.