"Beautiful vicuna product!"

Could not be happier with my vicuna scarf from Archibald, the quality is sensational and the feel of the fabric is mind blowing! It definitely lives up to all of the hype around it. Without Archibald’s offering I’d never have been able to own a vicuna piece, and I’m genuinely grateful for their approach to democratising such a rare and luxurious fibre to make it more accessible. While some other customers have had delivery issues I did not have that experience, and I also think it’s important to support companies like Archibald that believe the best shouldn’t be reserved for the 1% who can afford to stomach obscene markups designed to create manufactured exclusivity to the detriment of the customer. Amazing prices in comparison to what LP or others would charge. Overall very happy with my purchase, and appreciate the fact that I could never have owned vicuna if it wasn’t for Archibald, definitely want to buy more!

"Archibald London GAT, great shoe"

The quality and the material of the product is superb. Shipping did delayed for a long… time. At the end, I might get another pair of Archibald London.

"My Experience with Archibald"

Over the past 3 or so years I have ordered everything from leather jackets to footwear to dress shirts to Japanese eyewear to an Italian copper fondue pot. Everything has been of exceptional quality and value. A few items--by no means most--and particularly during the middle of COVID, involved some delay. But being luxury goods, these are by definition wants not needs. And the customer service has been highly responsive and personally attentive throughout. In short, Archibald is doing something no one else does. They are never going to have heaps of stock on hand like J-Crew or a mass market brand. That's why when you step out wearing say, one of their jackets, every other guy isn't wearing the same thing (hello Patagonia puffer!) Those willing to accept this business model will continue to be well-rewarded by the quality, timeless style and personal service of Archibald.

"They've taken my money and given nothing in exchange"

I ordered a jumper in August 2023. Five months on, no jumper and nothing at all in the way of communication, let alone any updates or attempts to reply to my emails. The only thing that's changed is that in Jan 2024 they changed the eta in my order on the website from Oct 2023 to December 2023. Which is nuts.

They claim to be about excellence and community. Once they may have been. Now they seem to be about keeping other people's money and completely failing in their obligations to provide the goods they contracted to deliver.

It's the poorest sales transaction I've ever been involved with. The only thing they seem to be doing differently is being far worse at their job than their rivals. Avoid them, please.

"This company appears to be a scam"

I ordered shoes in May of 2023 and it was supposed to ship out in August. It is Feb and I have yet to receive the shoes. The company has not issued a refund and even after multiple requests for status updates they have only replied twice with a vague statement about delays. This company is not trustworthy and I doubt the accuracy of the reviews on their website.

"I would hear about how incredible…"

I would hear about how incredible vicuña is but then I came across Archibald and purchased this for myself. I couldn’t have been anymore pleased in terms of the price and may I say the vicuña hype is real! I’m addicted and want more.
Thanks Archibald!

"Exceptional quality and craftsmanship"

I had recently purchased a coat for my husband and a vicuna knit cardigan. He could not have been anymore pleased with how incredible the items were because of how beautiful they are and soft they are. I look forward to buying more because of how helpful the staff was as well in guiding me through this experience on what my husband would like for is birthday.

"Amazing Cashmere Review"

Purchased a few cashmere pieces for myself and my husband. Superb quality, we couldn't be happier!

"Amazing cashmere"

Purchased a few items for myself via the cashmere line. I really enjoyed how soft and silky smooth the sweaters were especially for the price point. I look forward to adding more essentials from archibald to my wardrobe!

"Amazing vicuna, amazing service"

I was looking for a new Vicuna sweater as I no longer could fit my previous Loro Piana one my dad gifted me. I came across Archibald from the WSJ and I know the whole point is value but I was a bit skeptical given the price difference and no-return policy on Vicuna. I took the chance anyway and I was sincerely taken aback by both the service and product delivered. After the order, I wrote into customer support to confirm I had ordered the correct size and they provided a very detailed response and even sent me a cashmere piece to try for size. I purchased that piece as well as the quality was outstanding. It takes a little while for the vicuna item to arrive, but everything was perfect. All i can say is well done Archibald!