"Book it !!"

Went out to Napa on my own and had such an amazing experience!! Made friends for life and enjoyed every second. It’s reasonably cheap for drinks and food but definitely get the package wristband for events when you get there, 100% worth it as it gets you into most of the events for free or discounted. Toni and Sam were our reps and they were so lovely, always there to help before we went out and while we were there. Definitely want to go back !!

"Ace working holidays has been one of…"

Ace working holidays has been one of the best experiences of my life. I have to say I was skeptical at first with the whole process, but both of the reps Toni and Sam have been so helpful with any questions and requests I’ve had. If your coming on your own or in a group you are bound to meet people wherever you go as many will be in the same boat. If your thinking about it I strongly recommend you won’t regret it ! 😃

"Amazing experience!"

Me and my friend have come out to Ayia Napa and have had the best experience. If you’re looking for a break where you can have a break as well as meeting new people and creating friendships. Drinks are reasonably cheap and they do events packages where there’s a lot included from boat parties to bar crawls for cheaper prices . The reps Toni and Sam are really supportive and help with anything they can. Really grateful for my experience and will be doing it again.

"DO IT!! YOU WONT REGRET IT!"

I came to magaluf with ace workers in 2016 and I've been here ever since! The staff help you so much with getting a job but also Making friends which can be a worry coming on your own! It was stress free and I'd recommend this company to anyone wanting to come and do a season!

"Complete Scam!"

Complete Scam!
Please do not trust this company, they are scam artists.
This is a scheme for them to take money off you.
Use other sites such as worlpackers if you wish to find work abroad a 1/10th the price.
They have charged me 60 euro to cancel my place one day after I booked.

"More on the world's most atrocious company..."

I have decided to continue my review which I wrote in July last year considering the disgraceful unprofessionalism exhibited by Ace.

After I came home from Magaluf (or should I say Mega-rough), I contacted Tia my rep asking for my deposit back. Even though she was the one who made me pay the deposit, she said she wasn’t in charge of the refunds and I would have to contact another rep, who I was not in touch with, despite me having left 2 weeks prior, and she sold my bed within 2 days! This is what Ace do; they know that very few people will end up actually staying the period they paid for, so they sell on your bed again and get double the money for it.

Tia was so unprofessional - our conversation went: ‘you’re quicker to sell my bed on than to give me my deposit back’ to which she responded ‘love that, you’re so funny *laughing face emoji*. So if that doesn’t tell you everything you need to know about the people who are supposed to take care of you, I don’t know what will.

Fabio, another one of the reps, said my review was ‘defamatory and untrue and would likely be taken down’. He knows exactly the game he’s playing, and I’d love him to provide the evidence that contradicts the authenticity of my review. Where is the proof what I am saying is defamatory?

Another thing I forgot to include was that in light of Brexit, it is a very grey area to work within the European Union as a British Citizen nowadays. The shot girls were instructed ‘if the police come, drop your trays and run’, which Ace was fully aware about.

Why am I adding to this review? Because two weeks ago I got an email from Trustpilot saying that Ace Working Holidays had requested more information about my review, otherwise it may be taken down. My first impression was ‘oh my, the audacity’ because I was back and forth with them relentlessly last Summer about my experience, even sending them a letter threatening legal action which was ignored surprise, surprise. They know exactly who I am, and they know the game that they’re playing all too well, but no one has ever been bothered to stop them, which is why they get away with this year on year. Ace don’t even give you a booking reference number when you book your place which demonstrates how shady they are from the get-go.

I got a phone call from someone from the ‘Claims Department’ at Ace Working Holidays shortly after I responded to the email requesting more information about my review, and he said he could get me a 50% refund, and I would hear back within a few days. It’s been 12 days and I have heard nothing. Now, why was the ‘Claims Department’ never in touch with me when I sent a letter threatening court action back in July, and why is this only in relation to my public review? To protect appearances of course.

I would not even be satisfied with a 50% refund to be perfectly honest, because I had paid for the cost of my bed which they sold on again, so they received twice a months’ rent, and I had to pay 200 euros for an early flight home, despite having one prebooked to depart at the end of the month because the conditions were just unbearable. I was totally ripped off.

What’s more my friend had the same experience, and I told the man on the phone he should contact her next, but he said ‘did she write a review? Can’t really do anything if she didn’t write a review.’

Ace can call my review defamatory and blast it all they like, but they know it is true to the last letter, and everybody who was there in Magaluf with Ace agreed with it… I was told someone read it out to everyone around the pool and they agreed.

Further on the subject of authentic reviews, on the same day as I received the email requesting more information from Ace, several 5* reviews sprouted up on their Trustpilot, from people who had also reviewed Summer Takeover Working Holidays – the sister company of Ace. This is proof that the reviews are fake and are posted by friends of the Ace staff / resort reps. They were clearly trying to do some ‘cleaning up’ before the Summer season to make them seem like a legit rated organisation, but we all know the reality!!

Ace has been in trouble with the Advertising Standards Agency before which you can read about via a quick google search. Not a surprise that they didn’t respond to the rulings. But the investigation concluded that Ace Working Holidays was misleading because it could not provide any evidence to demonstrate that they had secured employment or accommodation in any of the listed resorts for their customers over the last seven summers. They lied about having contracts with businesses in the resorts and I can support this statement because you're on your own out there! It's up to you.

I would attach photos and screenshots if it was possible, but Trustpilot doesn’t have that feature. I can’t say I have ever genuinely hated a company before but there’s a first time for everything.

"Genuinely the best thing I’ve ever…"

Genuinely the best thing I’ve ever done, changed my life and my whole perspective on how to live life

"Been in Magaluf over a decade and seen…"

Been in Magaluf over a decade and seen first hand the positive efforts by ace working holidays they are widely recognised as the lead working holiday company in resort and you can rest assured knowing you are in good hands with Ace.

"Last year I booked a package with Ace…"

Last year I booked a package with Ace working holidays the process was nice and simple and the Reps were so helpful. After paying the 1 pound, the payments came out automatically as stated on the website and I never had to do anything else except sit back and wait to depart! Looking forward to getting to my accom this year in Ibiza! Let’s goooo!!!

"This was one of the best experiences I…"

This was one of the best experiences I had ever had. In 2022 Ace Working holidays made it nice and simple for me to sign up and I was walked through with a REP step by step all the way up to my arrival which they then helped me find a job as a PR . I couldn’t recommend this company enough