"Do not book these apartments!"

We booked this apartment in March 24 as a group of us were travelling over to Belfast for a wedding. However, as we were boarding our plane at Liverpool airport we received a phone call from the hosts telling us not to attend as the apartment has been cancelled for “maintenance issues” with no further explanations. We where offered an apartment on Lisburn Road an hours walk away from the city, or the other option was we source further accommodation and fund this our self and lose the £600+ we have already paid to stay at dreams.
Due to being in an unfamiliar city, we felt forced to accept this offer as we didn’t have the time or the funds to source other accommodation at such late notice.
As a result, this separated us from the rest of the wedding party and consequently cost us a lot of money in Uber’s through no fault of our own as we booked this apartment due to location and being walkable in to the city.
On accepting this apartment we asked if they were willing to refund what we would pay in taxis and this was straight away refused with no helpful solution/compromise. Conversations with the host during this time also felt very threatening and confrontational.
After reading the reviews after this happened to us and speaking to the multiple taxi drivers, this seems to be a very common issue with these apartments.

"Would strongly advise not to book with…"

Would strongly advise not to book with Dream Apartments Belfast. PLEASE READ REVIEWS BEFORE BOOKING AND DONT MAKE OUR MISTAKE...

We booked through Booking.com for a 2 bedroom apartment for 3 guests over 3 nights. Upon arriving they said they had unallocated our room ( meant to be at at 64 Donegall Quay) and moved us to another apartment of the same company over an hours walk away with no prior notification, bare in mind this decision was made just over an hour before we arrived, absolutely shocking... just to note there was plenty of availability on booking.com when we booked.

The receptionist was cooperative and phoned her line manager who was willing to book us a pre paid taxi and allow for early check in at the other location. She gave us time to discuss our options privately as she understood it was far from ideal. She was understanding and walked through the refund process with us and allowed us to see her confirming the refund from her side for piece of mind. She said this happens all the time. BIG RED FLAG!

Needless to say this caused alot of stress and anxiety on our part. Scrambling around booking.com and airbnb to find an alternative for 3 nights, thankfully everything worked out

"Absolute crooks"

Absolute crooks. Cancelled a booking in Belfast, I had made in February, for 17 August with no explanation or justification, with less than 48 hours left to check in time. Leaving me no option but to find alternative accommodation at short notice at double the original cost. Can't help but think the 'unforeseen circumstances' they referred to was two concerts in the city that night that attracted many travellers and presented an opportunity to increase prices. I visited the Donegal Quay apartments to speak directly to them but got zero empathy or guilt at what they had done. Avoid!!!

"Terrible customer service"

Terrible customer service. Wouldn’t even be bothered to reply to my emails and when I phoned up to inquire about items I left in the room, was met with terrible customer service, unapologetic and dismissive. It’s been clear my items were thrown out and they were not even going to bother to tell me so are basically blaming me saying I’ve left it elsewhere. Shocking. Will not be back.

"Do not book with them!!!!"

Do not book with them!!!!

Awful experience- ruined our trip.

Cancelled our apartment without any prior warning and let our room out for a higher price!

"Dream apartments Canceled my booking…"

Dream apartments Canceled my booking 2nd year running…. Won’t book again.

They let the apartment at a higher price for a late booking . Don’t be fooled with the reason why they cancelled.

My advice keep clear of this company, my regret is I didn’t look at reviews relating to Dream Apartments

"Treble"

Dream apartments Canceled my booking 1week before I was to due to travel I had booked 4 months in advance , this is a common occurrence with this company, they re let the apartment, at a higher price, for a late , booking . Don’t be fooled with the reason why they cancelled ? My advice keep clear of this company, my regret is I didn’t look at reviews relating to Dream Apartments

"Terrible experience with this outfit"

Terrible experience with this outfit. Sayed in Adlephi wharf,. Manchester one bed "Luxury" apartment........WoW.....not in any good way. Heater was broke so was chilly to say the least, TV remote had no batteries, lift broken, no telephone response, reception sent me to wrong building, lack of toilet roll and hygiene products, one hand towel, loud atmosphere outside apartment on landing. This was more like a student halls accommodation. Paid £221 for one night and it was awful. AVOID at all costs. They are a bunch of rip off merchants.. They won't even reply to my complaints.

"Turned up yesterday for 1 night stay to…"

Turned up yesterday for 1 night stay to find out they have closed down couldn’t get in touch with anyone had to pay for another hotel absolutely shocked nobody even got in touch to inform us of the closure

"Lizzie"

Me, My Mother and my Son who has a lot of learning disabilities arrived to Belfast on Friday. Pictures is nothing like the rooms at all. What a dump of a place you wouldn’t even rare a cat in it! We saved for this holiday as we do every year. £768 for 3 nights… First of all we got the wrong room which was a single bed for 2 adults and a child. Secondly we got put in another room which was just two single beds put together. Hardly any kitchen utensils… No pizza cutter, no spatular, no oven glove. The walls was all marked and filthy. The floor was vile, all our socks are in the bin. Place has probably never had a clean. Can hear everything going on and traffic outside, not suitable for a child with special needs, i am truly disgusted! We couldn’t stay and never got a refund, they don’t understand or let on they don’t! My booking reference, the price I paid and how I booked was all totally different to what was on their screens! Never got back the refund. Scammers STAY AWAY AT ALL COSTS!! This place is more of a doss house or party place, not suitable for children especially with learning difficulties. To be honest I wouldn’t want anyone staying in that dump! Wish I had read the views beforehand!