"I would recommend this Company"

I've used this company to do transcription on numerous occasions. They are fast in turn around and do a great job transcribing statements for us. I will always use them! Keep up the good work!

"Reliable work. Demanding when done."

The work is always reliably done, but PROOFREAD for technical terms the transcriptionist may not be familiar with or may not be presenting the text the way you finally intend. Once transcription is done, demand for payment can be quite strong and immediate.

"Formatting differences hurt"

For this job, I submitted 15 interviews of considerable length. They came back in batches, each with different formatting.

Some docs had no formatting whatsoever
Some had question/answer structure with "interviewer" "interviewee" labels. Some had question/answer structure with speaker names.
Some had question/answer with made-up speaker names.
Some had indenting, some didn't.

Before sending the transcripts to the client, we needed to spend a lot of time re-formatting for consistency.

"Might cost a little more, but SO worth every penny!"

I am a doctoral student and needed interviews transcribed for my research study. Being a poor grad student, I went with the lowest price. HUGE MISTAKE. The company I chose took way longer than they committed they would and I kept getting emails in broken English telling me they needed more time because the audio was of "poor quality" (even though the interviews I sent them were conducted in a very quiet space, using a top of the line digital audio recorder). So, I decided you do indeed get what you pay for and I needed to use GMR.

WOW! What a difference! My transcripts came as promised, were accurate with a LOT less "gaps" from something being "unintelligible". Email communication was a breeze and it was clear I was dealing with native English speakers. When I called with a question, a friendly voice on the other line took the time to listen and then got me the answers I needed. I will NEVER use another transcription company!! GMR is it for me. :)

"I was very pleased with the customer service and prices."

Nothing to complain about. They were prompt with the service and answering all of my questions.

I was impressed with the reasonable price points and loved that they had so many options when it came yo turn around time.

"Not Satisfied"

I dictated several simple letters with invoices. I received one long narrative back. I paid before I could review as always therefore, I couldn't tell there was a problem until it was to late.

Needles to say there is no way I can send this to a client and will have to have it redone.

I sent a message to the company and am waiting for a response. I am very interested to see how the company will fix this issue.

"Disappointed This Time"

I have generally been very pleased with your service. However, with the latest file I sent to be transcribed, I received a message that it was difficult to hear the speaker. I understood that, because it was in a large meeting room. I had placed the recorder near the podium, but I was willing to pay more due to the less than ideal circumstances. Yet with the transcription I received, about every 10th word was marked inaudible. I went back and listened to the recording and was able to transcribe it myself. And in only about three places did I have to back up and try again. Also, I found that the words that were transcribed were not always very accurate. Hope you can do better next time.

"Great work!!"

Excellent turn around time and customer service. Will definitely contact you in the future if and when we need transcription services.

"Great Service"

GMR did what they promised. Performed their service on time & with excellent quality. Strong follow-up & communication. Good customer service on some difficult recordings. I will use them again when needed.

"Great service!"

High quality transcription of Spanish audio with multiple speakers. Excellent customer service.