"Terrible customer service no one…"

Terrible customer service no one answers . Orders are not processed in a timely manner so will definitely not be delivered by promised date. Why promise a delivery date if there is no way it can be met. Also no option to cancel the order available so items can be re bought somewhere else

"Incomplete order "

I ordered several gifts for Christmas including Initial Tree Decorations for each member of a family. When my order arrived 2 letters were missing. It took several emails and days to get a response from Tipperary Crystal and by then the letters I needed were out of stock leaving me with decorations I could no longer gift and in search of another gift for the intended family. The items I did receive were beautiful. However I’m leaving this review to hopefully satisfy the countless emails reminding me to review my purchase.

"I received an item which was damaged "

I received an item which was damaged . I emailed customer service and explained the situation . I received a reply a few days later advising that the item would be replaced . Within a week i received it . This was customer service at its best.

"Gifts are presented very pretty"

Gifts are presented very pretty

"Very good value"

Very good value, good to see an Irish Company doing very well

"While the experience was good"

While the experience was good. It could be delivered quicker.

"Really poor quality"

Really poor quality, very disappointing.
I purchased a necklace that broke in my hand the first time it was worn.

"Although there was a delay in…"

Although there was a delay in processing they did email to explain which was fine
I only opened the box tonight and found that a silver pendant that was a gist was not enclosed
Hopefully they will rectify the order and I will review again

"Prompt delivery and great communication!"

Prompt delivery and great communication!

"Beautiful earrings"

Beautiful earrings, bought as present.