"Call to order"

Boilers2go/bhl.co.uk have many negative reviews all over the internet, but their prices are very cheap. I needed an unvented cylinder for a customer, and this company was far cheaper than anywhere else I could find. I decided to take a gamble with them and order, however I ordered over the phone just to make sure I knew for certain the order had gone through, and to voice my fears over their reputation. The guy who took my order explained some customers order without noting the expected delivery times of certain products which is why they complain when they don't arrive on time. I was told I could expect the cylinder delivered within 5 working days but no date was given. I called twice through the week to double check and both times the member of staff rang through to the manufacturer to get the delivery information confirmed for me. The cylinder arrived exactly when we'd been told to expect it. Overall I'm very happy with Boilers2go/bhl.co.uk and will no doubt be using them again.

"one of the worst purchase experience ever"

We ordered a boiler part at Boilers2Go about 2 months ago. We paid the part in full straight away. After 1 week we inquired when the part will be coming. We were told after about 1 week. After 4 weeks we inquired again and then they informed us that they cant deliver the part. This company would have just kept the money on their account. Customer Service is not existing. We cancelled the order, received the money back and few days later. Most terrible customer service. They also never apologized for their inferior or not existing service.

"They go the extra mile for you."

Professional and knowledgeable sales staff who know exactly what you need, they go out of their way to sort out any problems, in our case there was a mix up on the delivery date from the supplier, the sales team rang me back when they said they would and even sorted an independent courier at no extra cast to get our boiler to us within 24 hours…….excellent service all round.

"Very Good Service"

A very fast service from ordering to delivery. It would be good if you could give out time slots to customers rather than just am or pm but otherwise delivery was okay.

"Heating / Hot water programmer"

Great service, prompt delivery and all at competative pricing.

"Top Business"

The order was placed really easy, the communications along the way were very informative and the delivery time was excellent

"Excellent service"

From order to delivery was very smooth

"Reliable service"

Easy to access web-site quickly found part.
Telephone service good...but more than the expected 2 days, it took a week actually, before I received the part.
The part was as expected and delivered in good condition.
Thanks for the useful service.

Jayne

"Fast dispatch and delivery and kept informed at every step"

Ordered a boiler and was emailed quickly with a order receipt quickly followed but dispatch details and delivery date.
Order arrived promptly and safely.
Would happily use again and highly recommended.

"Best selection of solid fuel boilers"

Boilers 2 Go have an amazing ability to deliver quality products at an unbelievably fast speed......next day in my case. Could not find a solid fuel boiler in my area but they got one to me and at a brilliant price!....very impressed. Sales staff were very polite and helpful......definitely use these people again should the need arise!