"Excellent Service"

Excellent, hassle free, service from JSK. We had an emergency which resulted in no heating or hot water. JSK came within hours and sorted issue right away, engineer was super knowledgeable and friendly. Immediate temp fix then replacement part fitted within two days. Would highly recommend.

"JSK - Lazy, incompetent, liars."

On Sunday 16th February, I reported leaking heating pipework to my home insurance emergency line, and I uploaded a photograph of the leaking part to the insurance company’s case tracking system.

On Monday 17th February, the emergency repair was assigned to JSK Construction Services Ltd, and an appointment was confirmed for Wednesday 19th February.

I waited in all day Wednesday 19th February however the JSK plumber did not show up. I later found out that the plumber had recorded that he could not access my home due to it being on a single-track road that was blocked. This is a lie, my home is in fact located on a two way city road, this can easily be confirmed using Google Street View. I guess the lazy plumber couldn’t be bothered with the job and just wanted to go home.

The insurance company arranged a new appointment for Monday 24th February. On this occasion the plumber did arrive but was only here for about 10 seconds. He said a replacement part was required. I’m not sure why the plumber did not look at the photograph I had uploaded and brought the required part with him. He left and said someone from JSK would be in touch with a follow-up appointment date.

I’d still not heard anything by Thursday 27th February and I was becoming increasingly concerned as my heating pipework had been leaking for 11 days and I was frequently having to top up the boiler pressure to keep the heating and hot water working. This was supposed to be an emergency repair. So, I rang JSK, the lady who answered said they had no record of any visit on Monday 24th February or details of any required parts. It seems the lazy plumber had not recorded the visit or the required part. She said she would investigate and ring me back. Instead of investigating and ringing me back, she told the the insurance company that I had cancelled the job!

I told the insurance company that the job was not complete, so they reopened the case with JSK and an appointment was arranged for Friday 28th February. I waited in all day and yet again the JSK plumber failed to turn up!

I rang my insurance company late on Friday 28th February. The insurance company contacted JSK directly. JSK said they could not attend until Monday 3rd March. The insurance company told JSK this was unacceptable, the pipework had now been leaking for 12 days.

On Friday 28th February, my insurance company reassigned the job to WM. Donnelly & Company. WM Donnelly were excellent, they contacted me early on Saturday 1st March, arranged a video call to confirm what part was required, arrived with the part and had the repair completed before 1 pm on Saturday. They kept the insurance company case tracking system updated throughout.

To summarise, JSK failed to turn up as arranged, lied about why they did not turn up, when they did arrive they did not have the required part, they failed to record their visit or the required part, lied about the job being cancelled and failed to turn up on a second occasion. They left my heating system leaking for 12 days. Lazy, incompetent, liars.

I’ll be writing to my insurance company, I hope they cancel their contract with JSK.

"Took a week from start to finish to…"

Took a week from start to finish to getting the quote then job done great company highly recommend

"JSK Construction- Best for Plumbing and Heating service and repair jobs !!"

Good Afternoon ,

I would like to take a moment to give my sincere thanks and appreciation to the plumber from JSK Construction Ltd who attended my property today at 9 Shaw Drive in Hamilton. I believe his name was Mr Ryan Adams.

Ryan was highly professional, friendly and courteous and put my mind at ease as I have had poor experiences with tradesmen in the past. Ryan carried out the work to a high standard with zero disruption. My new shower looks fantastic and the area was left clean as found. Should any work be needed at my property I would be delighted to have Ryan carry out any work required.

Based on my experience today I would recommend JSK to anyone I know and if their other Plumbing and Heating experts are as efficient as Ryan then JSK have an amazing work force!