"Oil delivery was delayed by 3 days when…"

Oil delivery was delayed by 3 days when it was really needed. My daughter had run out (admittedly her bad) but I was assured the delivery would be on Saturday 09th Feb when I explained 3 of my grandchildren were at the property without any heating during sub zero weather conditions. Was eventually delivered on the Wednesday after daily telephone calls chasing the delivery.

"Best fuel supplier"

Without a doubt Home Counties Fuels are the best fuel supplier in Kent/Essex area. Prices are great and deliveries are super quick. Drivers and office staff are very professional

"Nice Company "

The driver we used was courteous and got the job done very quickly. But he wouldn't stop talking about his favourite pub (The Nags Head) and love of fruity drinks.

"Friendly and efficient "

The drivers were very efficient and polite. The price was also fair and competitive.

"Not entirely honest and no interest in customer service"

After two failed deliveries (I waited in all day) and no communication about either one I called the work number (admittedly, out of hours) and got little assistance from the Manager when I asked to leave my details - he said he didn't have a pen and hung up on me. The next day I was told that sometimes they fail at deliveries and it happens, and delivery dates don't necessarily mean that deliveries take place on those dates. It's just one of those things and can't be helped and he'd try to re-deliver in 2 days, but no guarantees. No apology offered whatsoever.  He then tried to book a large tanker despite us paying extra for a smaller vehicle.


On the third delivery the driver completely ignored the instructions we had given multiple times and blocked the entire road. He told us he would be 30 seconds and 12mins later was still shuffling back and forth with no sense of urgency. I raised this with the Manager who offered no apology and told me that his driver assessed that the gravel road I live on which handles oil tanks, bin trucks, sewage trucks and delivery trucks was not level and the concrete on my drive was made of wood and the gravel road was actually just dirt and it was all very unsafe.  My house camera shows there was no assessment other than the driver lazily reversing and not bothering to turn his wheel to 'reverse park' off the main road. How he can spend 12 minutes walking back and forth on 60 tonne of gravel and say it is wood and dirt is a mystery to me.


The Regional Manager echoed the Manager's views and commented that 12 minutes is actually quite quick for them and he had no issues inconveniencing an entire road, again citing some fake safety despite me showing them the photographic proof that the driver was talking rubbish.


My experience of this company is that they have little interest in delivering to a schedule and no interest in addressing customer issues. I do live on a gravel road and there is a slight incline (3% or so) but this is far from unusual or extreme for semi-rural properties. I'd suggest that if this company believes that is an unsafe situation, they should  not be driving tankers at all, as they lack the skill required. What I think is more likely is the Managers have terrible customer service skills and don't actually care and this in turn filters to their drivers who are doing the bare minimum with little care or consideration.

"Easy to order & cheaper than the boiler…"

Easy to order & cheaper than the boiler juice quote.
It was delivered later than it stated. The staff are friendly.

"Delivery Driver Great"

Four stars goes to the driver who was polite and professional and respected my property.
The company whilst polite did not keep us informed when the date they gave us for delivery didn’t happen and when I called and emailed to advise we had not had a delivery they just said they were having vehicle issues and suggested another day. Amazingly it did turn up on the next day they advised, we were not that confident given lack of communication that would.

"It would have been 5 stars if you had…"

It would have been 5 stars if you had delivered the order in one go, rather than two lots to make up the full amount. This is the second time this has happened. Otherwise, great.

"Percect timing"

Percect timing, service

"Very efficient from start to finish."

Very efficient from start to finish.
Driver very nice and polite