"Kelly was excellent"

Kelly was excellent. Sold the house inside a week! Not only that but the house was of non tradtional construction which are unmortgageable! Took 7 weeks to complete! No hassles and all taken care of professionally. Thank you.

"I lived in one of there house shares…"

I lived in one of there house shares for just under a year. On arrival the bed was broken, so i ended up having to sleep on a mattress on the floor, it took months before they finally arranged a new bed.
Asked for the landlords details as i wasn't getting any help from the agency, they refused to give me her details saying they deal with the property (the landlord used to work for them). I went to citizens advice who informed me that legally they have to guve her details if requested (which they never did) I eventually found her details on my own and had to message her work email (after being advised to do this by citizens advice). Any issue would either take months to resolve, or not be resolved at all. Multiple lights in communal areas didn't work for the duration of living there, including one on the stairs. The mould on the stairs was ignored. Multiple times there was no gas or electric due to building work at the shop below which meant me and other flatmates had to stay with family or relatives over night. The bedroom window wouldn't open due to part of the sealant coming off and jamming it shut, which was finally fixed shortly before moving out.
I asked them to come fix the desk that was in the room because it was unstable, their response was that it was left there by a previous tenant so they wouldn't be able to do anything. Yet they charge you for removal if anything is left.
The carpet had two iron burn marks, which i found after moving the bed to a different wall. The curtains had multiple cigarette burns. They left a broken lamp rather than removing.
The main issue was the deposit. My deposit was £576, i only received £206 back. They charged for a damaged bed (which was not caused by me) . A damaged fire door (that was damaged before moving in, they just never fixed it) . When i moved out they deducted £200 for "rubbish clearance", the rubbish was outside of the property and belonged to the tanning salon underneath the flat. I asked for pictures 3 times, the first time they ignored that part of the email and only replied to the rest of it. The second time i asked they said if i don't agree with the deductions appeal the decision. The third time i asked for pictures of the "rubbish" the email was completely ignored. Even despite the rubbish being outside the property and clearly from the salon.
Avoid at all costs. Before moving in and immediately after they were very nice and helpful. After that they couldn't care less.

"Wonderful communication, friendly and helpful!"

Wow what a journey I had with my house purchase! But this was all made a lot easier with the help from Lisa at Martins Estate Ashford. They were the estate agents for the house I was buying and she was my link to the buyers side to find out how things were progressing. She always got the information I needed, was very understanding, always called me back and generally helped me through a long and hard ordeal. But we got there!! Thank you all at Martins Estates who helped me but especially Lisa!

"Don't use these for lettings"

So this is based on lettings, I let my property out with them for a year it was supposed to be a fully managed package, in which time they was supposed to do 3 property visits they did none, yes we were in COVID but no email to say that they couldn't do them due to this reason? BUT still greedy enough to take the full monthly management fee. Paid me late 3 times each time I had to chase up and each time they blamed the tenants and everytime it was them that had made the error. Sent emails to them just to be ignored, so professional NOT. Also there is no proper complaints procedure. I would avoid completely as they seem to lack of experience and customer service is not there after you join them. There are much better companies out there locally so use one of them and don't let your property out via these.

"Very helpful and supportive estate agents"

We experienced a number of issues during the purchase of our new home ...many of which were very stressful. However, Lisa and Glenn were very supportive and helped us through all of them. Many thanks

"Thank you Martins!"

Martins were brilliant. Being a first time buyer during this time was a tricky process and the team at Martins were so helpful. They always got back to me when they said they would and made a stressful process a lot better than it would have been without their guidance.

"Martins estates sales and lettings house sale"

Martins estates sales and lettings offered a A* service from start to finish when selling my home ! They really go out of there way to help you through this tough process , Glenn and the team were fab and I thank them once again for there fantastic effort !