"Excellent wines"

Excellent wines, Excellent service as always I have never had a bad bottle of wine, When I.order by telephone l always speak to the person with excellent knowledge and very polite also the delivery was also very good

"Great online service fantastic wine "

Great online service. The advisors know their wines and give good advice which are delivered in a couple of days with a 2 hour delivery window.

"Easy to select fine wine at a fair…"

Easy to select fine wine at a fair price & place order

"Well Happy Customer. I've been receiving Laithwaite products…"

I've been receiving Laithwaite products for many years now and, whilst I would never claim to be a wine connoisseur, I have never been dissatisfied with even one bottle of wine. On the one occasion I did have cause to complain, it was due to a carrier leaving a case of wine on the pavement and, since then, due to being reprimanded, they have always delivered to me personally. Laithwaites's service has caused me to sympathise with people in supermarkets trying to choose bottles in the aisles. Laithwaites do the choosing for me. I confirm that I am well happy with this company.

"Happy to use incompetent couriers"

As others have said many times the wines from Laithwaites are always excellent and no issues with the guarantee if we don't like a wine, however it is coming to the point where I will have to stop using Laithwaites due to their insistence on using Yodel and failing to deal with their issues.
The Executive team have known for over two years that Yodel cannot deliver yet they still use them and now their team just seem to ignore failed/late deliveries when reported to them. The last response from their customer services was patronising and failed to address the issues, their follow-up also did nothing. So it seems now they are happy with the dire service of their courier.

In the last few months a third to fifty percent of our orders have been late or miss-delivered. As of today I am waiting for three parcels, two due yesterday might come today and the third due today is in their national hub.

The best was at the end of last year when Yodel faked the delivery photo with someone else's parcel (name and address visible) and then sent the same delivery man round to sort, is it acceptable to have the person that has committed fraud turn up and try to demand complaint was withdrawn?! Turns out he'd left the parcel outside in the snow and then faked he had delivered it.

Laithwaites - if you want to remain in business you need to fix your delivery, DO NOT offer named day delivery if your courier cannot deliver it. I cannot comprehend how your executive team seems to be happy with Yodel given how poor they are?

"A joy to explore."

Easy to use website, wine arrived quickly and the lucky dip case we ordered was a joy to explore.

"Great wine as usual"

Great wine as usual. Prompt delivery.

"Delighted with the selection"

Delighted with the selection. So far I have only tried three but all first class.
The gin is for a friend and I am sure she will enjoy it.

"Great wine"

Great wine competitively priced

"Excellent value and service"

Excellent value and service