"The mobile app is unusable "

The desktop version is ok, the mobile app is so buggy that it is entirely useless. They have no resolution for issues that were brought up multiple times. I paid for one year up front, and didn't even get through the onboarding process before I realized the software is so flawed that it can't be used the way they advertise, and they refused to refund the $2,100 for the year subscription even though I used the app for less than two full days.

"Kim was able to resolve my issue…"

Kim was able to resolve my issue without causing me too much stress. That is a tremendous help for my day!

"Mugdha is awesome and has lots a…"

Mugdha is awesome and has lots a patience. The system has a lot to learn so take a deep breath and just learn as much as you can, because in the end the system will work for you!

"Got the help I needed"

Got the help I needed just took a while. thanks

"It was helpful to resolve the question…"

It was helpful to resolve the question we had.

"Waste of Money"

The sales people for Service works are amazing. The developers and training team, not so much. There are so many features and none of them are well rounded. They sell it as an all in one system and it is not. If you go with Service Works be prepared to spend a lot of time learning the platform and it is in no way intuitive. The training option was a huge waste of money and there is not much for self learning resources. Trying to get support was painful, waiting up to a week or more for help made this program impossible for us to use. We are out $2000 for something we can’t use and feel that we were given the old bait and switch.

"This product did not work for us based…"

This product did not work for us based on what they said it could do. We never launched the site and they would not refund our $2000 for the 1 year usage for a site that never went live.

"One of the main reasons why I decided…was Taj’s help with onboarding and the way he handled it"

One of the main reasons why I decided to go with Service works is the on boarding process. This was a total game changer including Taj who helped me all the way.

"Chatting when I have a question is…"

Chatting when I have a question is always easy. Help is just a click away.

"He was quite helpful and patient while…"

He was quite helpful and patient while I tried to perform the functions he provided. He was a pleasure to work with. Thank you.