"4 months and still no seat?"

4 months ago we ordered a Westbury pedestal sink and toilet through a local outlet. We are still waiting for the toilet seat. The shop we bought from was good enough to give us one to be going on with. While fitting the sink and toilet this week we fount the interaction between the pedestal and sink is awful, one of the worst our plumber (50 years in the business) has seen. The top of the pedestal is actually curved while the sink part is flat. The base of the toilet is also curved causing it to wobble badly. While fitting the cistern we found a cut open empty plastic bag which should have had the wall brackets in, they were missing. The shop who have been helpful throughout called sonas who then sent out completely the wrong part.
I will never buy from them again as they sell badly made products which are far from cheap and the customer service is appalling. I am also passing my experience on to as many as I can as I feel we have been well and truly ripped off.

"Kristal shower door roller"

Purchased 2 Kristal shower doors roller are pure rubbish have been replaced 4 times in 5 years company acknowledged rollers are poor and sent one free set but am been charged €62 to replace rollers do not seem to have been improved on this time frame but why would u when u can charge for rollers also never heard of problem before but when pushed they admit they are breaking check other reviews

"Ordered a slate tray and vat was added…"

Ordered a slate tray and vat was added on after purchase.

Very misleading

"Professional help in a crisis"

I recently had to install a toilet and radiator in an emergency situation.I contacted Claire in General Hardware in Newcastle West,Co Limerick.
I recieved great advice and information from this store. Claire contacted Irene in Sonas,who went through everything with me.
I made my order and it was delivered within 24 hours to General Hardware. Thank you Claire and Rob from General Hardware. Thank you Irene from Sonas.... Great experience dealing with you all.. Very pleasant and professional.

"Exceptional customer service in a crisis."

We needed some spares for our shower door.
Despite the Coronavirus lockdown, Gavin McGarry and the team provided the necessary replacements with a minimum of fuss!
They were a pleasure to deal with.
Great service.
Thanks