"Excellent service"

Excellent service. Very fast

"Nice cutlery, terrible customer relations - UPDATED"

Saturday: bought a boxed set of 10 x table knife, fork, spoon, teaspoon in Heals at half price in the sale. Went onto the website to order additional items - side knives and forks, soup spoons. Found there are two styles of soup spoon available. Only one photo of each on the website so hard to assess the difference Signed up for the newsletter in case any offers were available.
Ordered 10 side knives and forks and 4 each of the two types of soup spoon with a view to completing the set when I knew what I wanted.
Sunday: got an email offering me 10% off anything on the website. Sent an email asking if the 10% could be retrospectively applied to my order.
Monday: got a reply telling me that the 10% didn't apply because the cutlery was already reduced - fair enough but could have been clearer in the first place
Thursday: took receipt of parcel. Only lot of soup spoons in order, packing note had a handwritten line through one of the sets of spoons but the invoice showed both.
Sent an email saying that the items were missing and asking for a refund for them (and I've abandoned any thought of making up the full set that I wanted).
6 working days later, no response, no refund.
Dismal.

UPDATE - I have now received an email Charingworth and it's clear that some emails have gone adrift in the process. Thanks for getting in touch and sorting things out.

"Great product"

Great product, well packaged and delivered quickly. Many thanks

"Super choice in design and items"

Super choice in design and items, Delighted

"We love this cutlery and were glad to…"

We love this cutlery and were glad to be able to add soup spoon, small knives and forks as well as pastry forks, to the knives, forks and spoons we bought at Christmas. It is beautifully weighted and looks great on the table, it is a bit wacky but I think its great.

"Recent purchase"

Excellent service, prompt delivery and lovely cutlery!

"Excellent product."

Very speedy receipt of order, beautifully packed. Cutlery/flatware excellent quality, particularly at the sale price. Hadn't realised until order placed that Charingworth is a Welch family concern, which would account for the quality and design.

"We had had a good look at a variety of…"

We had had a good look at a variety of cutlery styles and finishes when we came upon Charingworth’s Fiddle satin finish pieces. At last we had found what we wanted. Beautifully made, with a style that is somehow modern and old at the same time. We ordered a complete set. They have added to our culinary experience and we would recommend them to anybody. A delight to hold and use.

"Beautiful cutlery"

Beautiful cutlery, lovely presentation box, quick delivery.

"Perfect transaction."

Perfect transaction.